The Transfer Agency Transaction Processing Manager will be responsible for delivering a high quality and competitively priced service to our clients.  The Manager will be responsible for directing team resources to achieve overall client satisfaction and will be evaluated on their ability to provide client satisfaction as efficiently as possible and at the lowest cost to BBH. Achieving this will require leadership, initiative, creativity, management skills including delegation and the ability to instill enthusiasm and commitment among team members.

Main responsibilities:

• Establish service standards for team clients within their product area
• Be responsible for instituting and reporting on measures to determine the team's performance in meeting these standards
• Responsible for ensuring all legal, tax and documentation related issues are appropriately addressed
• Conduct annual performance appraisals and provide regular feedback based on goals for direct reports
• Establish and maintain relationship objectives including a proactive service plan to ensure an exceptional value added service to clients
• Organize and perform training of staff and client specific requirements as well as cross training to develop depth and breadth of knowledge
• Ensure adequate staffing levels are in place, to meet both daily and future business requirements
• Provide mentoring, assistance, guidance and support to Supervisors and other staff
• Remain knowledgeable of changing industry initiatives and educate clients continually through presentations
• Establish solid contacts with all areas and all levels at clients’ organizations
• Ensure regular contact is made with clients, ensure any service issues are addressed immediately and efficiency improvements and automation are identified and implemented
• Provide second level of escalation for clients
• Ensure any issues, errors or complaints as escalated accordingly, and that adequate steps are taken to resolve issues and prevent future occurrences.
• Ensure all trading is carried out in accordance with the Funds’ prospectus
• Ensure all work is processed in accordance with the agreed operating procedures. Regular reviews and updates to procedures should be carried out
• Review and reorganize functional tasks for maximum efficiency

Requirements:

• BA/MS degree and/or equivalent work experience
• Minimum of 8 years of Transfer Agency/ Banking/ Financial experience with 5 years of which must be in a similar function
• Prior experience working in a client servicing focused work environment
• Proven ability in people management, and ability to delegate and to gain the commitment among team members
• Experience in planning, initiating and following through to meet objectives
• Ability to coordinate across departments/functions when needed to meetclient needs
• Ability to identify, recommend and implement solutions
• Excellent communication and client-facing skills
• Good knowledge of standard Office applications. (Word, Excel and PowerPoint)

What We Offer:

• A collaborative environment that enables you to step outside your role to add value wherever you can
• Direct access to clients, information and experts across all business areas around the world
• Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm
• A culture of inclusion that values each employee’s unique perspective
• High-quality benefits program emphasizing good health, financial security, and peace of mind
• Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
• Volunteer opportunities to give back to your community and help transform the lives of others