Strefa Klienta
Our client is a well-known pharmaceutical company that is currently developing its Finance Hub in Poznań
What's on Offer
- Contributing to creation of development strategy for the set financial department
- Competitive salary and annual bonus plan
- Healthcare benefits (medical care, life insurance, pension scheme, sports card, recreation allowance, social fund, preventive healthcare services)
- Career at one of the leading global healthcare companies
- Supportive & friendly working environment
- Corporate culture based on integrity, respect and transparency
Job Description
- Act as a Process Expert on identified R2R business processes and related systems
- Build in depth R2R process & system knowledge for defined area to support BPO on issue resolution, including identification of workaround to mitigate impact and agreeing right level of escalation and working with Functional Consultant, GPO (Global Process Owner) and R&C (Risk & Compliance) on root cause analysis, work around and risk mitigation
- Build remote BPO and LOC user knowledge through design & delivery of adequate training
- Drive process improvement & standardisation, i.e. identify, propose and deliver continuous improvement for process under responsibility to impact positively KPIs, Cost to Serve & Customer experience.
- Identify and Promote best practice and drive compliance to standard practices across the R2R BPO teams
- Work with GPO (Global Process Owner) on transformation, Process or Technology Improvement Initiatives
- Review and monitor Control to ensure risk Mitigation and drive remediation and action plan to ensure risk are mitigated. Act as control champion for his /her area, ensure understanding of control, testing & monitoring is embedded at BPO. Recommend control design improvement to R&C.
- Escalate process and systems exceptions and ongoing systems issues to Service Delivery Lead, Regional Leader and GPO
- Engage with CRM on customer and/or performance process challenges
The Successful Applicant
- Previous experience of working in area of specialisation for a substantial size company is mandatory, including demonstration of problem solving
- SAP is mandatory
- Experience of working on a Process or Technology improvement project
- Experience of working in a control / SOX environment
- Experience as R2R Super User or Subject Matter Expert
- Experience of working in a Shared Service Environment and / or experience of managing of BPO for a sizeable company preferred
- FMCG / Pharmaceutical industry experience would be a bonus
- Fluency in English
- Solid analytical Skills
- Ability to identify & resolve problems
- Self-motivated and display of initiative in solving problems
- Actively seek to improve process making them more effective & efficient
- Effective communication skills and ability to interact with & influence providers and customers remotely
- Ability to work in cultural diverse teams and reconcile cultural differences
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