State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management, market research and trading. With $28.4 trillion in assets under custody and administration and $2.48 trillion in assets under management State Street operates in 29 countries and more than 100 geographic markets and employs over 29,000 worldwide promoting a culture of excellence.
At the moment we are looking for candidates for
Client Service Operations Expert, Senior Associate
Client Service Operations Expert, Senior Associate
Location: Kraków, małopolskie
JOB ID: R-619911
to join the insource organization supporting the State Street EMEA
Why State Street Bank Poland?
Operating in Europe since 1970 State Street services clients in multiple locations. State Street Bank Poland was established in 2007 in Kraków. Today State Street Bank Poland employs over 2000 staff members at three sites across the city. Our Kraków office provides investment fund accounting and related services to clients of multiple State Street locations and business units across Europe. We offer positions in a challenging, rapidly changing and international environment. There are multiple opportunities to gain experience in diverse areas of the investment fund cycle. State Street offers a significant scope for personal growth and career progression. Throughout your career at State Street you will be provided with a wide range of training opportunities and internal mobility options as well as individual development plans, attractive benefits and an excellent remuneration package. The continuous development of our employees from day one is critical as we continually seek to develop and expand the local management team and create future leaders from within.
Grow your career at State Street
From technology and product innovation to corporate responsibility and community development, we’re making our mark on the financial services industry. We’re a global company with diverse people and experiences, and a network of over 35,000 employees spanning more than 100 markets. For us, success comes from the impact our employees have – on our clients, our communities and each other.
We’re committed to providing an inclusive environment where all employees feel valued and supported. Join us and make your mark at State Street.
Job Responsibilities:
- Take leading role with Team Supervisor in liaising with other sites on all aspects of service;
- Take responsibility for the quality and timeliness of service to assigned clients;
- Perform and monitor quality and internal controls for all team deliverables;
- Continually evaluate current processes to strive for increased efficiency;
- Plan and manage the daily processes and the effective utilization of resources;
- Identify issues and problems in service delivery and carry out necessary corrective actions, keeping the team and the Officer informed. Record issues in the issue log and track progress;
- Ensure that Key Performance Indicators are produced and dispatched to Donor Sites as required;
- Maintain close contact with the Officer, briefing him/her on all issues and problems, both actual and potential;
- Develop and maintain good relationships with relevant colleagues in service-support departments and contacts in the Donor Sites;
- Act as a focal point for contacts and meetings with other departments and external contacts;
- Participate in Service Reviews and ad hoc client/donor site meetings;
- Act as a source of technical expertise on State Street systems;
- Ensure appropriate training is provided for the team;
- Establish and maintain good working relationships with the donor site and colleagues, communicating effectively with Client, Senior Management, PMO, project members, business units through formalized reporting and ad hoc liaison;
- Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/escalate queries/problems within agreed timeframes;
- Ensure that the Manager and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given;
- Share your technical expertise and knowledge with the team during team meetings, 1:1 sessions with colleagues and during on the job training;
- Provide coaching, guidance and support to staff on technical, professional and client issues.
Qualifications:
- Experience in a Fund Accounting environment is necessary;
- Very good working knowledge of Excel;
- Strong verbal and written communication skills;
- Strong analytical skills;
- Ability to perform effectively within strict client deadlines;
- Excellent English skills;
- Ability to work under pressure and to tight deadlines;
- Attention to detail crucial;
- Methodical and organized;
- Team player;
- Ability to work on one’s own initiative;
- French language advanced skills (writing+ speaking) – for French Teams only;
- Custody knowledge required – for Custody teams only.
We offer:
- Employee savings plan;
- Premium life insurance package;
- VIP medical package;
- International operating environment;
- Language classes;
- Soft skills trainings;
- Technical workshops;
- Development sessions with a mentor;
- Diversity of opportunities across a range of challenging and highly complex activities;
- Technical or leadership career pathway.
To apply to this position, follow the "apply now" link. To locate this position in our application page, please use the KEYWORD search functionality and insert either the State Street Job ID or the Location.
As a first step we ask all candidates to fill out our online application form. Please enclose the CV in English and remember to save this document without any Polish characteristics also in file name.
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Job ID: R-619911 / Location: Kraków, małopolskie
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