Temat tygodnia
Wywiad ze Scottem Newmanem, dyrektorem zarządzającym State Street Bank w Polsce.
Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Shell Business Operations
Data aktualizacji: 2019-09-16
Kraków, małopolskie
Podatki, BPO/SSC
Data aktualizacji: 2019-09-16
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Operations Supervisor - International Mobility Tax Compliance
Operations Supervisor - International Mobility Tax Compliance
Work location: Kraków

Job description:

International Mobility Tax Compliance (IMTC) function is responsible for a wide range of international tax activities for mobile employees in their annual tax return cycle. On an annual basis, approximately 13,000 tax returns are authorized for 9,000 employees in 67 countries.  Our main areas of responsibility include authorization of Shell internationally mobile employees for annual tax services, reporting compensation data to tax providers, timely oversight of required tax settlement payments due to Tax Authorities or Employees as well as recouping from the Tax Authorities and Employees when money is due to Shell.
In this role you will be part of the Global IMTC Team that delivers world class performance with a focus in enhancing the employee experience for mobile employees in relation to advise on international mobility tax compliance policy, authorization for tax filing services and investigating any related employee specific concerns.  This position requires someone with the ability to work efficiently and effectively in virtual and diverse environment across a wide range of stakeholders at all levels in various functions/line of businesses/countries.

Purpose of the Role:


  • Lead a team of IMTC Advisors including coaching, motivating, and developing team members to operate at high performance standards as well as achieving personal and professional development goals.

  • Drive Operational Excellence, document, monitor and improve the quality and timeliness of E2E processes working across multiple Shell companies and countries.

  • Responsible for efficient and effective Service Delivery, following through to guarantee quality and timely resolution, ensuring proper engagement with employees and stakeholders while documenting and capturing learnings to promote continuous improvement.Establish strong collaboration with other workstreams outside of the IMTC organization including Employment Tax, International Mobility Policy, HR, Payrolls, 3rd Party Tax Service Providers, and Finance Operations ensuring high quality compliance and exceptional quality services to all our business partners



  • University degree preferably HR, Business Administration or Finance

  • Minimum 5 years of professional experience working in International Mobility or Finance

  • Proven supervisory experience and demonstrated success in coaching and team development as well as delivering results through others.

  • Experience in delivering Service Excellence and Operation Excellence associated with People, Process and Systems.

  • Ability to work in a complex, global environment with multiple stakeholders (incl. 3rd Party vendors)

  • Ability to understand business/stakeholder requirements when designing E2E business processes and controls.

  • Strong written and verbal communication skills in English and the ability to interact at all levels of the organization.

  • Knowledge and experience of all relevant data privacy protocols and procedures, in accordance with regulations and compliance.

  • Strong IT literacy is an absolute must, with self-drive to expand knowledge and stay up-to-date with newest developments in SaaS and other IT trends and solutions.

  • Strong achievement orientation and delivery with enthusiasm and motivation are important dimensions of the profile.

  • Able to perform root cause analysis and describe the results in a clear and concise manner.

  • Act proactively, demonstrate discretion in knowing when to escalate issues, keeping relevant people informed when appropriate and exercising a proactive sense of responsibility.

  • A global mindset and being champion for change, as well as demonstrated CI behaviours.

  • Adaptability and flexibility are essential - demonstrating initiative with regards to forward thinking and planning.


Number of Vacancies:


Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects

Shell is an Equal Opportunity Employer