Job description:
- Responsible for performing debt collection & cash allocation activities
- Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
- Adhere to the escalation process in carrying out the debt collection activities
- Responsible for managing release of credit blocked orders
- Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
- Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
- Handle customer queries as well as that of the Customer Service Center
- Coordinate with Sales and the business account reviews on assigned portfolio
- Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
- Negotiate and recommend refinancing of overdue debts
- Recommend for credit line increase/decrease/revocation
- Contribute ideas on process enhancements/improvement
Requirements:
- Experience in Credit Management (Credit Control or Collection) will be an advantage
- Shared Service Center or Global Business Services experience will be an advantage
- ERP experience (e.g. SAP knowledge) will be an advantage
- Fluency in Turkish (C1) & English (B2)
- Excel - intermediate
- Excellent interpersonal and communication skills
- High analytical skills & ability to work in a Team
Number of Vacancies: 1
Benefits of working at Shell:
- Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects
