Job description:

• Responsible for performing debt collection & cash allocation activities
• Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
• Adhere to the escalation process in carrying out the debt collection activities
• Responsible for managing release of credit blocked orders
• Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
• Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
• Handle customer queries as well as that of the Customer Service Center
• Coordinate with Sales and the business account reviews on assigned portfolio
• Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
• Negotiate and recommend refinancing of overdue debts
• Recommend for credit line increase/decrease/revocation
• Contribute ideas on process enhancements/improvement

Requirements:

• Experience in Credit Management (Credit Control or Collection) will be an advantage
• Shared Service Center or Global Business Services experience will be an advantage
• ERP experience (e.g. SAP knowledge) will be an advantage
• Fluency in Turkish (C1) & English (B2)
• Excel - intermediate
• Excellent interpersonal and communication skills
• High analytical skills & ability to work in a Team

Number of Vacancies: 1

• Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
• Unique opportunity to fulfill your potential with personal and professional development programs
• Work in a smart and motivated team within a supportive and inclusive culture with strong values
• Attractive salary and bonuses
• Complex medical care and individual life insurance
• Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
• Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
• Opportunity to participate in social and community projects