Purpose of Role:

To ensure that all deliverables are produced and dispatched on time in accordance with client service level agreements and agreed quality standards. To act as a subject matter expert, assisting with, defining, and implementing company initiatives and best practices. The candidate will mainly liaise with State Street colleagues in the UK and across other global locations. Query management and responses to clients, third parties and internal State Street groups are the core responsibilities in this role.

Major Responsibilities:

• Build strong relationships with clients through the provision of daily operational support and prompt resolution of accounting and custody queries;
• Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales;
• Collaborate with Centre of Excellence / Shared Service teams to facilitate delivery of all core client services in line with Client Service Schedule and/or Service Level Agreement; 
• Act as a subject matter expert for operational matters;
• Participate in Client Delivery calls/meetings to provide SME input where required;
• Proactively share new ideas to support process improvements;
• Assist clients with Market Opening requests and support ad-hoc transition / re-structuring activity;
• Support client use of State Street online reporting platform;
• Perform core Risk and Control processes: (credit risk approvals; failed trades; overdrafts; non-receipts of funds, high risk IMT review, high risk cash break review);
• Review operating procedures and ensure they are kept up to date;
• Manage applicable laws and regulatory requirements and conform with the ‘risk’ escalation chain;
• Identify, report and escalate service level issues to higher management;
• Demonstrate strong risk awareness, taking steps to reduce State Streets exposure to risk;

Requirements:

• Minimum 1-2 years relevant work experience;
• End to end understanding and experience of fund administration;
• Completion and review of all pricing and client deliverables;
• IAQ qualified or studying towards;
• Excellent interpersonal skills;
• Problem solving skills;
• Excellent data analysis skills;
• Effective communicator;
• Understanding of risk management and controls;
• Keep up to date on industry regulations and changes;
• Understands escalation;

We offer:

• Employee savings plan;
• Premium life insurance package;
• VIP medical package;
• International operating environment;
• Language classes;
• Soft skills trainings;
• Technical workshops;
• Development sessions with a mentor;
• Diversity of opportunities across a range of challenging and highly complex activities;
• Technical or leadership career pathway.