Strefa Klienta
You will be responsible for:
- Drive and supervision over comprehensive Process Management System in SDC, including
- Creation of ‘SDC Service Delivery Process Management’ development strategy, its implementation and maintenance
- Development and maintenance of policies governing process migrations. Service on-boardings oversight,
- Development and execution of process standardization agenda,
- Development and maintenance of continuous improvement system (top down & bottom up),
- Development and execution of process automation agenda,
- Active participation in new service development, redesign of existing services to build valuable SDC product portfolio.
- Accountability for Cost optimization target in managed processes,
- Close cooperation with delivery teams on process compliance monitoring incl. necessary remediation (process compliance/delivery compliance),
- Close cooperation with the “Quality and Knowledge’ division on the definition, implementation and monitoring of the Quality Management System (QMS) for operational processes,
- Close cooperation with the ‘Quality and Knowledge’ division on maintenance of appropriate knowledge base for managed processes,
- Management of ‘structured Process Feedback system,
- Close cooperation and support for Client Relationship Managers on process related matters,
- Leading the team of process managers,
- Accountability for process team budget.
Expected qualifications:
- University education,
- Experience in comprehensive management of service/production processes,
- Proven experience in Lean (Services/Manufacturing) management,
- At least 5 years of experience in team management,
- Fluency in English,
- Understanding of SSC/BPO environment, including stakeholders’ expectations,
- Certification - Six Sigma Black Belt is an asset.
We offer:
- Stable employment conditions based on a contract of employment,
- An annual financial bonus depending on performance results,
- Implementation package - introductory and substantive training and Buddy Program,
- Care & Wellness Program including comprehensive medical care, additional insurance, Wellness activities, sports’ clubs and possibility to benefit from MultiSport card,
- Access to the MultiKafeteria platform, incl. possibility to use store credits and vouchers,
- Soft and technical skills trainings as well as modern training platforms,
- Talent Management Program,
- Team-building events (Carnival Party, Away Day), team parties and movie evenings,
- Bike2Work Program and bike racks,
- An option of taking a break of several months at work (sabbatical leave) based on firm’s requirements,
- Opportunity to work from home and flexible working time depending on business or an individual employee's needs.
PricewaterhouseCoopers Service Delivery Center Poland spółka z ograniczoną odpowiedzialnością, with its registered seat in Warsaw (00-633), Polna 11 Street, („PwC” or “we”) will be the controller of your personal data submitted in your application for a job. Your personal data will be processed for the purpose of performing a recruitment process for the job offered. If you give us explicit consent, your personal data will be also processed for participation in further recruitment processes conducted by PwC and sending notifications about job offers in PwC or job related events organized or with the participation of PwC such as career fair. A full information about processing your personal data is available in our Privacy Policy.
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