Purpose of Role:

Live delivery facilitators will facilitate learning classroom or virtual instructor-led sessions using training modules and ensure that all learning objectives are being achieved. Further, they will also track course materials and learner registration and attendance. Meets other Agile team members, Program Management team members, and Business content SMEs as required to source learning content and get answers to any questions and queries

This role will report directly into the Agile Project Manager or another Live Delivery Facilitator locally with a dual manager (matrix) reporting line as required by local requirements.

Main Job Responsibilities:

• Schedule and facilitate a variety of programs ranging from one hour to multi-day programs conducted in a classroom or online learning environment which may include product/business specific, leadership or skill development training

• Work with subject matter experts, instructional design teams, training agencies/consultants and training specialists to deliver programs that support business capability for the organization

• Ensure materials are up to date and relevant to ensure a seamless experience within the team and for the learners (e.g., course outline, presentation materials, handouts, communications, participant guide, leader guide, etc.)

• Utilize the LMS to store course curriculum, capture program registration, and run reports on attendee completion status

• Works with Delivery Coordinator to get details around all logistical requirements for training sessions

Additional Responsibilities:

• To review all course evaluations and implement necessary improvements.

• To act as a mentor for new Facilitators / Instructors, providing observation feedback.

The Learning organization has embarked on transformational change that will both impact those responsible for learning activities, as well as employees across the organization. As such, roles and responsibilities will need to be fluid to meet the demand as the org model is being redesigned.

Required skills and job qualifications:

• Bachelor’s degree or equivalent education or work experience

• PC skills (Microsoft office suite)

• Ability to collaborate effectively across teams / locations

• Strong problem-solving skills

• Ability to work independently

• Ability to work under pressure / deadlines

• Relationship building and influencing skills

• Strong communication and interpersonal skills

Required Competencies

• Facilitates learning

• Delivers and moderates high-quality learning experiences

• Facilitates programs to optimize learning impact

• Continuously seeks to improve own skills and knowledge and ensures a deep content knowledge and awareness of the audience

• Effectively Communicates Learning Brand and Culture

• Builds and cultivates the State Street Learning brand

• Effectively communicates for State Street Learning

• Promotes learning throughout the business and builds networks for learning

We Offer:

• Employee savings plan
• Premium life insurance package
• VIP medical package
• Home office possibilities
• Employee savings plan
• Language classes
• Soft skills trainings
• Technical workshops
• Technical or leadership career pathway
• International operating environment