Temat tygodnia
Sprawdźcie, jakie możliwości zawodowe otwierają się w BNP Paribas Securities Services.
Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
State Street Bank Poland
Data aktualizacji: 2020-05-20
Kraków, małopolskie
Bankowość, Obsługa klienta
angielski
Data aktualizacji: 2020-05-20
REKRUTACJA ZDALNA
State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management, market research and trading. With $28.4 trillion in assets under custody and administration and $2.48 trillion in assets under management State Street operates in 29 countries and more than 100 geographic markets and employs over 29,000 worldwide promoting a culture of excellence.
At the moment we are looking for candidates for

Client Service Support Specialist, Associate 2

Location: Kraków, małopolskie
JOB ID: R-624354

to join the insource organization supporting the State Street EMEA

Why State Street Bank Poland?
Operating in Europe since 1970 State Street services clients in multiple locations. State Street Bank Poland was established in 2007 in Kraków. Today State Street Bank Poland employs over 2000 staff members at three sites across the city. Our Kraków office provides investment fund accounting and related services to clients of multiple State Street locations and business units across Europe. We offer positions in a challenging, rapidly changing and international environment. There are multiple opportunities to gain experience in diverse areas of the investment fund cycle. State Street offers a significant scope for personal growth and career progression. Throughout your career at State Street you will be provided with a wide range of training opportunities and internal mobility options as well as individual development plans, attractive benefits and an excellent remuneration package. The continuous development of our employees from day one is critical as we continually seek to develop and expand the local management team and create future leaders from within.

Grow your career at State Street

From technology and product innovation to corporate responsibility and community development, we’re making our mark on the financial services industry. We’re a global company with diverse people and experiences, and a network of over 35,000 employees spanning more than 100 markets. For us, success comes from the impact our employees have – on our clients, our communities and each other.We’re committed to providing an inclusive environment where all employees feel valued and supported. Join us and make your mark at State Street. 

 

Purpose of Role:

To support the Client Service Operations Team Supervisor.

Under supervision of the Team Supervisor or the Manager, Client Service Support Senior Specialist provides direct client service support to internal clients, investment managers and central support teams to ensure timely and error-free processing and facilitate the resolution of problems related to complex events.

 

Specific Duties:

PRINCIPAL TASKS

  • Take leading role with Team Supervisor in liaising with other sites in all aspects of service.
  • Review tasks/reports and completes the reviewers’ checklist.
  • Provide inquiry and operational support to internal and external clients on complex, high-risk asset-servicing functions.

 

REPORTING AND RECONCILIATION

  • Prepare and review of the reporting for client purpose e.g. KPI, Board packs, Activity Sheets, payment requests, expense calculations and review.
  • Track and conduct research to resolve issues and respond to inquiries from external clients or internal departments and maintain accurate records of follow-up actions and client contact.
  • Continually evaluate current processes to strive for increased efficiency.
  • Update various logs, spreadsheets and control checklists on a regular basis.
  • Produce monthly and annual reporting requirements and seek validation.
  • Produce meeting agenda’s materials and minutes and seek validation.
  • Produce ad hoc client reporting requests and seek validation.

 

COMMUNICATION & RELATIONSHIPS

  • Establish and maintain good working relationships with relevant colleagues in service support departments and contacts in the Donor Sites.
  • Proactively identify service issues with client-facing impact and bring them to the attention of the appropriate parties for the resolution.
  • Initiate communication to clients on complex asset-servicing matters.
  • Provide timely and professional responses to all enquiries.
  • Keep Team Supervisor informed as to the daily work or projects progress and status of requests.
  • Ensure departmental procedures are in place and controls are implemented.
  • Coordinate with the Team Managers and internal departments to meet the client needs.
  • Participate in transitions, implementation of new tools, special projects.
  • Provide training to less experienced employees in the course of day-to-day work, provide guidance and adequate source of help for queries.
  • Actively participate in the development of newly hired employees. Support and guide them during the onboarding process.
  • Maintain standards of personal and professional performance/behavior.

 

Organization

  • Strong customer service, communication, organizational and problem-solving skills.
  • Maintain systematic filing practices.
  • Adhere to clean desk policy and thorough record keeping.
  • Build and maintain strong client and Inter-departmental relationships.

 

Basic goals and requirements for job position are set in Performance Management System

Work Parameters Or Boundaries:

  • Internal State Street Poland procedures & regulations.
  • FSA Regulations – required for UK teams.
  • Accounting Standards.
  • Accounting Book of Records (ABOR).
  • Performance Management System.

 

 PERSON SPECIFICATION         

Specific Qualifications / Skills:

  • Able to operate under pressure with time-sensitive deadlines.
  • Attention to details.
  • Comfortable leading and motivating others.
  • Excellent analytical and problem-solving skills.
  • Flexibility in working outside of own responsibilities to assist the team.
  • Strong knowledge of asset-servicing and strong understanding of domestic and international markets.
  • Excellent written and verbal communication skills.
  • Ability to deal with global operating parties in an efficient manner, considering cultural differences.
  • Numeracy/literacy skills.
  • PC literate and competent in use of spreadsheets and word processing. Good technical skills in using MS Office.
  • Strong organizational and communications skills as well as team orientation.
  • Fluency in English required.
  • French skills (writing + speaking) – for French Teams only.
  • Custody knowledge required – for Custody teams only.

 

Level of Education:

Accountancy or Business-related degree (preferred).

 

Previous Level of Experience:

2+ years of financial services experience, preferably with accounting and custody exposure, and knowledge of financial market activities and transactions. Past client service experience would be advantageous.

 

We Offer:

  • Diversity of opportunities across a range of challenging and highly complex activities
  • Work in a team where a good atmosphere and team spirit is one of greatest values
  • Soft skills trainings and Technical workshops
  • Development sessions with a mentor
  •  Language classes
  • Diversity of opportunities across a range of challenging and highly complex activities
  • Work in a team where a good atmosphere and team spirit is one of greatest values
To apply to this position, follow the "apply now" link. To locate this position in our application page, please use the KEYWORD search functionality and insert either the State Street Job ID or the Location.

As a first step we ask all candidates to fill out our online application form. Please enclose the CV in English and remember to save this document without any Polish characteristics also in file name.