A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

Application Support Specialist

Role 

We are looking for a person who will be providing support for TalentLink application which is used for resource scheduling and staff allocation to allow optimize cost management and resource planning. . This is an internal application  used in all PwC offices around the world - in Eastern, Central and Western clusters. The person will be responsible for providing level 2 support for areas related to applications support.

• Application configuration

• Assisting with troubleshooting and resolution of technical issues and escalations

• Deploying new releases to stage and production environments

• Triage and resolve user issues using incident management application

• Adhering to formal IT change management process

• Query application and server log files to troubleshoot issues

• Query, investigate, and update data in Oracle SQL databases

• Run batch jobs and scripts on remote servers

• Authoring and updating internal technical documentation, SOPs, etc

• Routine database table maintenance

• Server maintenance

Profile

• Previous experience with issue identification, prioritization and resolution

• Customer service and solution delivery orientations

• Excellent communication skills

• Proficiency in Microsoft Server 2012 R2 +   

• Experience in Oracle PL/SQL and Microsoft SQL Server

• Strong knowledge of RESTful API technologies and creating/maintaining JSON endpoints  

• Basic knowledge of Microsoft scripting languages

• Self-motivated to problem solve and proactively identify trends

• Strong verbal and written communication

• Prior incident management experience required

• Fluent English is a must

• Knowledge on ITIL(R) methodology will be an advantage

• Previous experience on Service Desk or L2 Support will be an advantage

• Support hours 7AM-11PM (in shifts)

Offer

• Career development and professional growth in a global team setting.

• Participation in multi-territory activities in business systems support area.

• Access to and ability to acquire proficiency in top notch IT tools and solutions in a macro scale use.

• Competitive salary and benefit package, including private healthcare, life and disability insurance, attractive voucher program.

• Opportunity to engage in afterhours sports activities and team building events

• Your personal career development plan tailored to your capabilities, preferences and ambitions.

• Possibility to work from home on later shifts.