Job description:

• Be the first point of contact for Customers
• Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards
• Provide assistance to customer to complete transactions
• Record and follow up all customer contacts in customer facing systems
• Liaising between customers and supply chain departments in coordination of delivery process
• Proactively communicating to customers order and delivery status  and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
• Supporting in the resolution of delivery queries

Requirements:

• excellent communication skills
• strong customer focus
• ability to deal with multiple tasks and work in a dynamic environment
• ability to cooperate efficiently in a team
• fluent French (C1) and good English (B2)
• good working knowledge of MS Office tools and Outlook
• experience in using one of major ERP systems (e.g. SAP ) will be an advantage

Number of Vacancies:

• Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
• Unique opportunity to fulfill your potential with personal and professional development programs
• Work in a smart and motivated team within a supportive and inclusive culture with strong values
• Attractive salary and bonuses
• Complex medical care and individual life insurance
• Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
• Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
• Opportunity to participate in social and community projects