Job description:
- Be the first point of contact for Customers
- Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards
- Provide assistance to customer to complete transactions
- Record and follow up all customer contacts in customer facing systems
- Liaising between customers and supply chain departments in coordination of delivery process
- Proactively communicating to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
- Supporting in the resolution of delivery queries
Requirements:
- excellent communication skills
- strong customer focus
- ability to deal with multiple tasks and work in a dynamic environment
- ability to cooperate efficiently in a team
- fluent French (C1) and good English (B2)
- good working knowledge of MS Office tools and Outlook
- experience in using one of major ERP systems (e.g. SAP ) will be an advantage
Number of Vacancies:
Benefits of working at Shell:
- Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects
