Pracodawca zakończył rekrutację na to ogłoszenie
Job description:
Job Purpose:
To liaise with drivers, hauliers, customers (IVR), CSC and scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders.
Principal Accountabilities:
Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan- is expected to perform all the regular DSS duties and responsibilities for all the countries in the cluster
Act as Senior Back up- in operational matters and issues with the DSS team, when the DSS Senior is off/on leave or is attending meetings etc; This is specifically related to leading Huddles.
Support and deliver expertise in business performance calls
Participate in stakeholder meetings such as Retail/dealer engagements, hauler review etc, to share DSS performance and feedback;
Manage day-to-day interface with retail, terminal operations.
Support the training of new staff in coordination with the DSS Senior and TL and the Process Coach;
Proactively monitor and follow up on process deviations and quality issues in coaching other DSS team members
Analysing OTD KPIs together with the DSS TL
Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered
Receive urgent order requests and create urgent orders within framework of delivery promise. Provide feedback of changes to planned shipments to schedulers and scheduling admin team, particularly to VMI customers
Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate. Ensure any Special Instructions noted on the orders have been processed
Investigate and resolve customer complaints. Ensure documentation and filing is accurate, up to date and accessible
Requirements:
Experience in logistics would be an asset
Utilize the right processes and tools to plan, monitor and improve scheduling performance against agreed KPIs.
Assesses the implications of HSSE requirements, customer on-site HSSE risk & discharge requirements of drivers and hauliers and work on solutions or alternatives to mitigate risk & discharge requirements of drivers and hauliers and work on solutions or alternatives to mitigate risk
Proactively looks for solutions and drives change and improvements in processes and practices to enhance customer experience.
Excellent stakeholder management
Excellent communication and issue resolution skills
Stress resistance
Ability to deal with non-standard situations
Ability to apply proper solution under time pressure
Proven strong commercial mindset & external focus
Dutch min. B2
Number of Vacancies: 1
Benefits of working at Shell:Shell is an Equal Opportunity Employer
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