Temat tygodnia
- zobaczcie, co zrobić, żeby handlować na największych rynkach świata, nie inwestując własnych pieniędzy.
Trwa ładowanie. Prosimy o chwilę cierpliwości.
Michael Page
Data aktualizacji: 2020-02-24
Warszawa, mazowieckie
BPO/SSC, Obsługa klienta
Data aktualizacji: 2020-02-24 Aplikuj

Customer Operations Business Services Team Leader - new SSC


Our Client is a leading pharmaceutical company, which has decided to set up a Shared Service Center and is currently in the process of building its structures in Warsaw.
What's on Offer
  • Working for a recognizable, innovative and rapidly developing pharmaceutical company
  • Possibility to participate in building new SSC structures
  • Opportunities for career development and training helping to acquire or broaden skills
  • Attractive compensation and benefit package
  • Working in a modern office space
  • An open and supportive corporate culture
Job Description
  • Leading a team of cross-functional resources (area of responsibility: Operations, O2C, Master Data Management, Supply Chain Management, idoc -SAP, BI Analytics, Compliance)
  • High contribution in setting up the business operations at a green-field stage
  • Ensuring seamless flow of Order to Cash processes
  • Enabling Supply Chain Management operations by ensuring timely monitoring of iDoc (SAP) errors and accuracy of Material Master Data
  • Providing business intelligence and analytics support for all EMEA markets
  • Creating procedures&policies as well as contributing to the further development of the Customer Operations Service Center team
  • Responsible to enhance customer experience and gain competitive advantage in the EMEA Order to Cash / Supply Chain Management functions
  • Recommending and implementing process improvements
  • Coordinating SAP implementation activities
  • Project management (close cooperation with IT department)
The Successful Applicant
  • University degree preferably in Business Administration, Finance
  • Fluent English is mandatory (other European languages are an advantage- German, French, Italian, Spanish)
  • Strong communication and interpersonal skills at various levels in the organization
  • Experience in leading operational teams
  • Experience gained working in Shared Service Centers will be an asset
  • Proven track record of simplifying, streamlining and overlooking processes at an international level
  • Experience in change management
  • Solid understanding of business processes in cross-functional operations
  • Strong analytical and problem solving skills

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