As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes. Follow the designed control metrics from a GBS centre as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.  Delivers the service to meet SLA's and KPI's and to ensure positive Voice of Customer feedback 

your tasks

• Run cash allocation process accurately and timely
• Unapplied and unidentified customer payments handling
• Dispute management and drive to resolution
• Delivery of period end closing activities in line with the internal deadlines
• Performing other AR activities agreed with the client such as: refunds, direct debits, recharges, inter-company reconciliation, netting etc.
• Assure tasks are performed in compliance with accountancy, tax, local, legal rules and customer accounting standards
• Resolve system and transaction issues and queries
• SAP knowledge preferred
• Support junior AR associates

your tasks - communication and CRC:

• Resove accurately and on time all internal customer queries received
• Escalate queries / issues as per the guideline / procedure
• Keep customer focused and follow formal rules of customer communication
• Communicate all relevant information and enquires to the appropriate teams
• Handle and follow-up all e-mail communication within set timelines

what we expect

• 0-3 years of experience on a similar position
• master’s or bachelor’s degree
• very good knowledge of English
• very good knowledge of French language (B2)
• SAP experience preferred
• good knowledge of MS Office
• communication, teamwork, attention to detail, flexibility and strong problem solving

at Smith & Nephew we offer

• private health care | multisport card | life insurance
• subsidies for trainings | postgraduate studies
• annual bonus | sharesave plan | going extra miles program
• subsidized meals and fruits | integration parties
• possibility of working remotely | flexible working hours
• possibility of growth in the life sciences start-up company
• caring, collaborative and courageous business environment
• relaxation zones in the modern workplace