Strefa Klienta
Zalogowany jako
Job description:
As Customer Operations Specialist you will:
Be the first point of contact for Customers
Resolve Customer requests received via all channels (phone, email, chat) according to agreed service levels and service standards
Provide assistance to customers in self-service mediums and assist customer to complete transactions
Record and follow up all customer contacts in customer facing systems
Liaise between customers and other Shell departments
Support in the resolution of various queries
Requirements:
Russian C1 level at least, English B2
You’ll ideally have Bachelor degree (Business related major) or equivalent experience
Previous experience in Customer service or operations
A proven ability to work in Microsoft Office
You’ll need strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
A proven ability to demonstrate resilience and patience, especially when interacting with challenging Customers
Able to demonstrate interchangeable communication skills, by communicating effectively in writing and by phone
Able to demonstrate a continuous improvement mind-set
Number of Vacancies: 1
Benefits of working at Shell:
Shell is an Equal Opportunity Employer
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