Job description:

As Customer Operations Specialist you will:

• Be the first point of contact for Customers

• Resolve Customer requests received via all channels (phone, email, fax, chat) according to agreed service levels and service standards

• Provide assistance to customers in self-service mediums and assist customer to complete transactions

• Record and follow up all customer contacts in customer facing systems

• Liaise between customers and other Shell departments

Requirements:

• Very good Czech or Slovak (at least C1) and English (min. B2)

• Excellent communication skills

• You’ll need strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures

• Ability to deal with multiple tasks and work in a dynamic environment

• A proven ability to cooperate efficiently in a team

• You’ll ideally have good working knowledge of MS Office tools and Outlook

• Demonstrated good analytical skills

Number of Vacancies: 1

• Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
• Unique opportunity to fulfill your potential with personal and professional development programs
• Work in a smart and motivated team within a supportive and inclusive culture with strong values
• Attractive salary and bonuses
• Complex medical care and individual life insurance
• Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
• Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
• Opportunity to participate in social and community projects