Job description:
As Customer Operations Specialist you will:
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Be the first point of contact for Customers
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Resolve Customer requests received via all channels (phone, email, fax, chat) according to agreed service levels and service standards
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Provide assistance to customers in self-service mediums and assist customer to complete transactions
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Record and follow up all customer contacts in customer facing systems
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Liaise between customers and other Shell departments
Requirements:
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Very good Czech or Slovak (at least C1) and English (min. B2)
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Excellent communication skills
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You’ll need strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
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Ability to deal with multiple tasks and work in a dynamic environment
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A proven ability to cooperate efficiently in a team
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You’ll ideally have good working knowledge of MS Office tools and Outlook
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Demonstrated good analytical skills
Number of Vacancies: 1
Benefits of working at Shell:
- Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects
