Pracodawca zakończył rekrutację na to ogłoszenie
Job description:
As Customer Operations Specialist you will:
Be the first point of contact for Customers
Resolve Customer requests received via all channels (phone, email, fax, chat) according to agreed service levels and service standards
Provide assistance to customers in self-service mediums and assist customer to complete transactions
Record and follow up all customer contacts in customer facing systems
Liaise between customers and other Shell departments
Requirements:
Very good Czech or Slovak (at least C1) and English (min. B2)
Excellent communication skills
You’ll need strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
Ability to deal with multiple tasks and work in a dynamic environment
A proven ability to cooperate efficiently in a team
You’ll ideally have good working knowledge of MS Office tools and Outlook
Demonstrated good analytical skills
Number of Vacancies: 1
Benefits of working at Shell:
Shell is an Equal Opportunity Employer
Utwórz powiadomienie, a informacje o nowych ofertach pracy spełniających Twoje kryteria otrzymasz mailowo.
Dziękujemy za utworzenie powiadomienia. Nowe oferty pracy spełniające ustawione przez Ciebie kryteria będą przesyłane na Twój adres e-mail.
Zamknij okno, aby wrócić do poprzedniej strony.