Job description:
Standard daily support activities:
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Single point of contact for all IQN related queries from business users.
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Manage Contractor Service Desk functional mailbox to ensure all the queries are resolved.
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Manage Salesforce Ticketing tool - log, track, manage and resolution.
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Resolve queries/issues and engage/escalate to appropriate teams (if required) for issue resolution.
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Support resolving IQN invoice issues and work with Accounts Payable Team for issue resolution.
Create and Review Contracts in IQN, Contract Maintenance:
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Support new hire/extension request from Hiring Managers.
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Create Requisitions, Assignments and Project Agreements in IQN.
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Identify cost savings opportunities and work collaboratively with CP team to deliver the value.
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Collaborate with CP Leads/Category Managers on application of category strategy.
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Enforce compliance and governance with HR, Categories, Legal policies.
Drive Continuous Improvement:
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Comply, Execute and maintain Standard Operating Procedures (SOP)
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Maintain and adhere to agreed SLAs/KPIs
IQN Reporting Queries:
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Provide reports as per business requirements.
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Provide guidance to business to generate IQN reports if required.
Requirements:
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At least 2 years of experience in HR, Customer Service or Purchasing.
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Knowledge of VMS and/or SAP system is an advantage.
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Ability to learn fast and jump into the role swiftly.
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Continuous Improvement mindset.
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Customer oriented.
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Adapt rapidly to changing circumstances/priorities.
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Ability to work autonomously under limited supervision.
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Positive attitude, excellent communication skills, open mind.
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Multi-tasking and prioritizing requests, ability to work under time pressure with fluctuating workload.
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Ability to work with Teams located in other countries.
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Fluent English.
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Readiness to work in 2 shifts system.
Number of Vacancies: 1
Benefits of working at Shell:- Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects
