Job description:

Standard daily support activities:

• Single point of contact for all IQN related queries from business users.

• Manage Contractor Service Desk functional mailbox to ensure all the queries are resolved.

• Manage Salesforce Ticketing tool - log, track, manage and resolution.

• Resolve queries/issues and engage/escalate to appropriate teams (if required) for issue resolution.

• Support resolving IQN invoice issues and work with Accounts Payable Team for issue resolution.

Create and Review Contracts in IQN, Contract Maintenance:

• Support new hire/extension request from Hiring Managers.

• Create Requisitions, Assignments and Project Agreements in IQN.

• Identify cost savings opportunities and work collaboratively with CP team to deliver the value.

• Collaborate with CP Leads/Category Managers on application of category strategy.

• Enforce compliance and governance with HR, Categories, Legal policies.
   

Drive Continuous Improvement:

• Comply, Execute and maintain Standard Operating Procedures (SOP)

• Maintain and adhere to agreed SLAs/KPIs

IQN Reporting Queries:

• Provide reports as per business requirements.

• Provide guidance to business to generate IQN reports if required.

Requirements:

• At least 2 years of experience in HR, Customer Service or Purchasing.

• Knowledge of VMS and/or SAP system is an advantage.

• Ability to learn fast and jump into the role swiftly.

• Continuous Improvement mindset.

• Customer oriented.

• Adapt rapidly to changing circumstances/priorities.

• Ability to work autonomously under limited supervision.

• Positive attitude, excellent communication skills, open mind.

• Multi-tasking and prioritizing requests, ability to work under time pressure with fluctuating workload.

• Ability to work with Teams located in other countries.

• Fluent English.

• Readiness to work in 2 shifts system.

Number of Vacancies: 1

• Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
• Unique opportunity to fulfill your potential with personal and professional development programs
• Work in a smart and motivated team within a supportive and inclusive culture with strong values
• Attractive salary and bonuses
• Complex medical care and individual life insurance
• Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
• Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
• Opportunity to participate in social and community projects