
Job description:
If you are communicative, detail oriented and motivated person then we are looking for you! As a Customer Operations Specialist you will provide high quality frontline customer facing service to support Retail End to End integrated team. Deliver effective communications, value-adding interactions and efficient issue resolution. Provide high quality set up and maintenance of Retailer Master Data and support resolution of Retailer Cards related disputes.
Moreover, you would:
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Collaborate and build relationships/partnerships with Sales and Functional Leaders across the organisation.
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Adopt Customer 1st mindset and utilise the Customer Operations Specialists behaviours to deliver an exceptional customer experience.
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Identify opportunities for Continuous (CI) Improvement and added value for Shell and our customers, and embed Standard Work principles into core daily activities.
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Handle a range of front line customer enquiries within the agreed processes and ways of working
Requirements:
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Very good Czech or Slovak (at least C1) and Polish (min. C1)
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Excellent communication skills
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You’ll need strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
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Ability to deal with multiple tasks and work in a dynamic environment
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A proven ability to cooperate efficiently in a team
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You’ll ideally have good working knowledge of MS Office tools and Outlook
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Demonstrated good analytical skills
Number of Vacancies: 2
Benefits of working at Shell:
- Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects