Strefa Klienta
Zalogowany jako
Job description:
If you are communicative, detail oriented and motivated person then we are looking for you! As a Customer Operations Specialist you will provide high quality frontline customer facing service to support Retail End to End integrated team. Deliver effective communications, value-adding interactions and efficient issue resolution. Provide high quality set up and maintenance of Retailer Master Data and support resolution of Retailer Cards related disputes.
Moreover, you would:
Collaborate and build relationships/partnerships with Sales and Functional Leaders across the organisation.
Adopt Customer 1st mindset and utilise the Customer Operations Specialists behaviours to deliver an exceptional customer experience.
Identify opportunities for Continuous (CI) Improvement and added value for Shell and our customers, and embed Standard Work principles into core daily activities.
Handle a range of front line customer enquiries within the agreed processes and ways of working
Requirements:
Very good Czech or Slovak (at least C1) and Polish (min. C1)
Excellent communication skills
You’ll need strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures
Ability to deal with multiple tasks and work in a dynamic environment
A proven ability to cooperate efficiently in a team
You’ll ideally have good working knowledge of MS Office tools and Outlook
Demonstrated good analytical skills
Number of Vacancies: 2
Benefits of working at Shell:
Shell is an Equal Opportunity Employer
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