Trwa ładowanie. Prosimy o chwilę cierpliwości.
State Street Bank Poland
Data aktualizacji: 2020-02-14
Kraków, małopolskie
Bankowość, Obsługa klienta
angielski
Data aktualizacji: 2020-02-14 Aplikuj
State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management, market research and trading. With $28.4 trillion in assets under custody and administration and $2.48 trillion in assets under management State Street operates in 29 countries and more than 100 geographic markets and employs over 29,000 worldwide promoting a culture of excellence.
At the moment we are looking for candidates for

Client Service Support Specialist, Associate 1

Location: Kraków, małopolskie
JOB ID: R-635780

to join the insource organization supporting the State Street EMEA

Why State Street Bank Poland?
Operating in Europe since 1970 State Street services clients in multiple locations. State Street Bank Poland was established in 2007 in Kraków. Today State Street Bank Poland employs over 2000 staff members at three sites across the city. Our Kraków office provides investment fund accounting and related services to clients of multiple State Street locations and business units across Europe. We offer positions in a challenging, rapidly changing and international environment. There are multiple opportunities to gain experience in diverse areas of the investment fund cycle. State Street offers a significant scope for personal growth and career progression. Throughout your career at State Street you will be provided with a wide range of training opportunities and internal mobility options as well as individual development plans, attractive benefits and an excellent remuneration package. The continuous development of our employees from day one is critical as we continually seek to develop and expand the local management team and create future leaders from within.

Who we are looking for:

Candidate with financial services experience, preferably with accounting and custody exposure, and knowledge of financial market activities and transactions. Past client service experience would be advantageous.

 

Why is this job important

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best. 

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

 

What you will be responsible for:

As Client Service Support Administrator you will

  • Establish and maintain an effective collaboration with the offshore Client Service and Business Partners Site.
  • Provide inquiry and operational support to internal and external clients on complex, high-risk asset-servicing functions.
  • Prepare reporting for client purpose e.g. KPI, Board Packs, Activity Sheets, payment requests, expense calculations and review.
  • Perform operational tasks, including transaction and data reconciliation, and client reporting.
  • Track and conduct research using internal and external sources to respond to and resolve complex inquiries and issues.
  • Liaise with operations teams to solve processing problems. Identify the need for issue escalation.
  • Maintain accurate records of research, follow-ups and client interaction.
  • Proactively identify service issues with client-facing impact and bring them to the attention of the appropriate parties for the resolution.
  • Initiate communication to the clients on complex asset-servicing matters.
  • Provide timely and professional responses to all enquiries.
  • Keep Team Supervisor informed as to the daily work progress and status of the requests.
  • Keep Team Supervisor updated with regard to project progress.
  • Establish and maintain good working relationships with relevant colleagues in service support departments and contacts in the Donor Sites.
  • Maintain standards of personal and professional performance/behavior.
  • Demonstrate good time organizational skills in order to meet deadlines relating to projects and daily work.
  • Maintain systematic filing practices.
  • Adhere to clean desk policy and thorough record keeping.
  • Maintain standards of personal and professional performance/behavior.

 

What we value

These skills will help you succeed in this role

  • Strong knowledge of asset-servicing and global custody operational processes and systems.
  • Excellent written and verbal communication skills.
  • Ability to deal with global operating parties in an efficient manner, considering cultural differences.
  • Numeracy/literacy skills.
  • PC literate and competent in use of spreadsheets and word processing. Good technical skills in using MS Office.
  • Very good English required.
  • Analytical mindset – competent in problem solving.
  • Strong organizational and communications skills as well as team orientation.
  • Ability to operate under pressure with time-sensitive deadlines.

     

Education & Preferred Qualifications:

  • Accountancy or Business-related  degree (preferred)
  • Previous experience in fund administration preferred but not essential.

 

We Offer:

  • Premium life insurance package;
  • Employee savings plan;
  • VIP medical package;
  • International operating environment;
  • Language classes;
  • Soft skills trainings;
  • Technical workshops;
  • Development sessions with a mentor;
  • Diversity of opportunities across a range of challenging and highly complex activities;
  • Technical or leadership career pathway 
To apply to this position, follow the "apply now" link. To locate this position in our application page, please use the KEYWORD search functionality and insert either the State Street Job ID or the Location.

As a first step we ask all candidates to fill out our online application form. Please enclose the CV in English and remember to save this document without any Polish characteristics also in file name.