
Job description:
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Be the first point of contact for Macro Distributors, attend to customer contact and resolve customer requests received via email, web or phone according to agreed service levels and service standards.
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Proactively providing excellent relationship with Macro Distributors.
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Handle a range of first line customer enquiries
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Takes ownership for the end-to-end customer enquiry which may require engaging other partners across the service chain
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Adopts a Customer 1st mindset to deliver an exceptional customer end to end experience and identifies opportunities to improve the customer experience
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Coordinate customer pickups/deliveries and to provide an internal interface between the Customer Service Centre, Lubes Supply Chain, vehicle schedulers and Sales.
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Scheduling, changing and cancelling Export Orders for Macro Distributors after cut-off time, and handle delivery enquiries
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Maintains personal knowledge of business processes and procedures for their area of responsibility
Requirements:
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Min. English level C1
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Able to work in a highly dynamic and complex environment
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Export and Logistics experience within the industry is an advantage
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Demonstrated relationship building skills, across several levels, including service providers within the business
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Previous experience in a Customer Service/Logistics/Supply chain or similar role required
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Build professional relationships
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Make decisions and demonstrate Continuous Improvement Mindset
Number of Vacancies:
Benefits of working at Shell:
- Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects