•Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
•Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
•Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts
•Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members

Essential:
•2+ years of hands on experience in IT Service Integration design, transition or operations processes
•1+ years of hands on experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform – as a must
•Understanding Scrum Methodology - as a must
•Decompose high-level information into details
•Familiarity of other Service Management Tools (such as BMC Remedy, Kinetic Data)
•Use of industry recognized technologies in order to facilitate work environment
•Excellent command of English language
•Demonstrate experience in communicating across all levels of an organization, at the most senior level

 
Nice to have:
•Experience in Service Request Management and Fulfillment, Service Catalogue
•ServiceNow System Administration or ServiceNow Implementation Bootcamp certificates
•Familiarity of automation solutions (IoT, Cloud, orchestrations etc.)
•Experience in implementation of non-core ServiceNow modules (i.e. Service Portfolio, Service Offerings, etc.)
•Experience in implementation of non-ITSM ServiceNow modules (i.e. HR, Shared Services, Security, etc.)
•ServiceNow System Administration

Mobility Requirements:
•Ability to travel: ~30% travelling to EU (weekends at home), also team members can join projects in USA/ Canada/ regions outside UE