Job description:
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Be the first point of contact for Customers
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Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards
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Provide assistance to customers in self-service mediums and assist customer to complete transactions
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Record and follow up all customer contacts in customer facing systems
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Liasing between customers and supply chain departments in coordination of delivery process
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Proactively communicating to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
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Supporting in the resolution of delivery queries
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Have an impact on relations with the business customers
Requirements:
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very good Italian (C1) and good English (B2)
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excellent communication skills
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strong customer focus
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ability to deal with multiple tasks and work in a dynamic team
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ability to cooperate efficiently
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willingness to develop a career in a multinational environment
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good working knowledge of MS Office tools and Outlook
Number of Vacancies: 1
Benefits of working at Shell:- Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects
