Job description:

• Be the first point of contact for Customers

• Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards

• Provide assistance to customers in self-service mediums and assist customer to complete transactions

• Record and follow up all customer contacts in customer facing systems

• Liasing between customers and supply chain departments in coordination of delivery process

• Proactively communicating to customers order and delivery status  and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order

• Supporting in the resolution of delivery queries

• ​Have an impact on relations with the business customers

Requirements:

• very good Italian (C1) and good English (B2)

• excellent communication skills

• strong customer focus

• ability to deal with multiple tasks and work in a dynamic team

• ability to cooperate efficiently 

• ​willingness to develop a career in a multinational environment

• good working knowledge of MS Office tools and Outlook

Number of Vacancies: 1

• Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
• Unique opportunity to fulfill your potential with personal and professional development programs
• Work in a smart and motivated team within a supportive and inclusive culture with strong values
• Attractive salary and bonuses
• Complex medical care and individual life insurance
• Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
• Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
• Opportunity to participate in social and community projects