Trwa ładowanie. Prosimy o chwilę cierpliwości.
Michael Page
Data aktualizacji: 2020-07-30
Warszawa, mazowieckie
BPO/SSC, Obsługa klienta
Data aktualizacji: 2020-07-30 Aplikuj

Customer Service Team Leader


Due to opening a new centralized regional Customer Service structure in Poland, we are looking for a professional and team orientated leader to form a new team, set up and develop professional services.
What's on Offer
  • Interesting, responsible and challenging work in international company with recognized reputation
  • Possibilities of professional development
  • Attractive employment conditions in an effective, enthusiastic team work environment
Job Description
  • Deliver customer driven targets, by ensuring the requirements of the clients are continuously met and exceeded
  • Build and lead the team and ensure they are delivering a high standard of customer service
  • Build and maintain strong relationshipswithcustomers, internaldepartments (salesmanagers, finance and logistics
  • functions, and the production plants) to deliver the optimum levels of customer service
  • Monitor customer sales plan, quota, credit limits, overdue payments, and taking action when needed
  • Maintain customer related system data and price agreements
The Successful Applicant
  • Higher education, Preferably in Logistics, Economics, Finance or other relevant
  • Experience in creating, leading, developing, and motivating a team of Customer Service executives
  • Proven track of record in knowledge migration, process design and implementation in Customer Service area
  • Excellent understanding of Supply Chain, P2P, O2C; capability to expand thinking to end-to-end supply chain
  • Knowledge of IT-tools used in customer service (MS Office, SAP R/3 sales receivables, SAP APO)
  • Positive, proactive and customer focused attitude, ability to quickly analyze situations and solve problems
  • Good communication and interpersonal skills - a team player, comfortable in an international matrix set-up
  • Ability to perform under pressure and handle several tasks simultaneously with high quality
  • Fluency in English, any third European language will be an advantage
  • Availability for business travel

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