What will you do?

• Manage global process deployment, maturity, and alignment across function.
• Maintain deep current knowledge about processes across assigned functional area and Client-specific process knowledge.
• Research external process benchmarks, research alternative delivery approaches, and measure operational performance and attributes relative to external benchmarks on an ongoing basis.
• Bring innovations to processes by consulting subject matter experts and leveraging functional knowledge, technology expertise, and Accenture capabilities.
• Collaborate effectively with Accenture Operations Managers and Service Delivery Leads to understand current process, system, and operational structure pain points and potential enhancements to analyze.
• Present potential enhancements and quantified benefits to service level metrics, qualified rationales, expected one-time implementation costs, and recurring costs.
• Consult with GPOs in an agreed-upon cadence of meetings to understand functional strategy and objectives, align on planned and potential improvement roadmap initiatives, and incorporate Client-specific context into Accenture's recommendations.
• Provide orientation for new resources to understand the Client context and generate solutions.