Pracodawca zakończył rekrutację na to ogłoszenie
Job description:
Responsible for implementing activities and initiatives around frontline staff development and sales teams by liaising between the Retail Operations Sales Support and the local functional areas, when it comes to the successful execution of the “People Make The Difference Real” program. A global initiative aimed at further improving the on-site operational excellence and service standards through selection & coaching, training measurement and reward mechanisms.
Responsible for generating customer feedback on several levels by leveraging the Voice of Customer Program, FeedbackNow, the global channel survey and the staff engagement via the Voice of Service Champion.
Assist in developing the cluster into becoming the most hospitable sites in the retail industry through various projects which are often created by own identification of gaps and opportunities
Manage the day-to-day activities related to different programs (Site Essential Audit, Brand Essential Audit, VoC,…) aimed at improving operational excellence.
Co-represent the cluster in the Global CX community and build relationships with peers in order to learn from experiences abroad
Dimensions :
Countries: Netherlands, Belgium, Luxembourg, France
Number of involved sites: +600
Requirements:
Strong affinity for customer experience and constructive customer feedback allowing our business to develop further.
Able to adhere to a an overall strategy and has the ability to come up with suggestions and communicate these clearly and in a concise way
French and English – fluent
Ideally, has already had a retail operation or marketing experience.
Project management and delivery skills
Managing customer experience
Able to deliver through others
Displays interpersonal effectiveness
Number of Vacancies:
Benefits of working at Shell:Shell is an Equal Opportunity Employer
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