As Collections Specialist, you will be responsible for routine telephone calls to delinquent customer accounts and resolving problems that delay Receivables, including timely and effective communication with other departments.

Main Responsibilities / Accountabilities

• Provides training and coaching for new starters as well as retaining / coaching of existing team members as required 

• Takes ownership of small projects and delivers expected results on time 

• Is pro-active in escalating dispute information to a high standard as required in accordance with escalation policy

• Ensures weekly/monthly Receivables targets are achieved, flagging possible problems early to the Team Leader 

• Assists in the preparation of management reports in line with Client and Accenture’s requirements 

• Ensures that the Receivables processes are followed and are in adherence with SOX policies 

• Is proactive and innovative in generating ideas to improve processes and service delivery to the client 

• Attends Client meetings to discuss payment performance and addresses issues as required 

• Is flexibility around working hours during client specified key periods (month end) 

• Maintains and updates customer data and aging reports

• Performs any other duties deemed appropriate by either Accenture or the Client related to the Receivables or dispute resolution process.