Collections Support Associate
with English and French
Main Responsibilities:
-
Contact customers by phone and other tools to ensure timely payment of all invoices, being pro-active to ensure an overdue situation does not occur.
-
Develop and maintain professional relationship with internal and external clients.
-
Ensure that the Receivables processes followed are in adherence with Sarbanes/Oxley procedures.
-
Promptly provide customer payment remittances to Accenture’s cash applications team.
-
Produce monthly statements in line with client processes and SOX procedures.
-
Meet weekly/monthly Receivables targets and all SLA’s.
-
Escalate to management dispute information to a high degree of quality as required in accordance with escalation policy.
-
Produce monthly statements to send to customers in line with clients SOX processes
-
Flexible working hours are required during client specified key periods (month end)
-
Record all Receivables activities in a consistent manner as per client process.
What we expect from you:
-
6 months –1 year’s Receivables or accounts payable experience/customer care/sales experience in an international environment
-
Strong interpersonal /business skills both oral and written with very good telephone skills
-
Ability to work on own initiative in a Team environment.
-
Good organisational & time management skills
-
Strong negotiation skills
-
Analytical approach / good problem-solving skills
-
Excellent reporting skills
-
Competent in Microsoft Office
-
Ability to establish and maintain key relationships.
-
Fluency in English and French