Who we are looking for:
The Client Experience (NPS) Program is the initiative used by State Street to monitor and action feedback from our strategic clients. A priority for the organisation’s Management Committee (MC) and a Key Performance Indicator for State Street executives globally, this Program represents a new way of working that uses structured action planning to improve the experience for our clients and partners.
We are looking for an Officer to join State Street’s Client Experience team within Global Marketing. The position will be based in one of State Street’s offices in Poland (Krakow or Gdansk).
The successful candidate will work with Client Experience team members to manage the expanding Program, driving organizational change and leading new market research initiatives to enhance a client-centric agenda. A proactive team player with a can-do attitude, an analytical mindset and strong communication skills will be ideal for this role.
What you will be responsible for:
What we value:
Education & Preferred Qualifications::
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers.
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