A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

Process Analyst

Working for the Global BOS Process Alignment Team

Location - Warsaw/Cracow/remote

Key responsibilities

• Help to define and continuously improve, globally applicable process, across all elements of the PwC Business, with particular focus on the Client Engagement Value Cycle (CEVC), encompassing CRM, Acceptance / KYC, Pricing, Deployment and Engagement Management;

• Collect requirements, coordinate  changes implementation/and approvals to ensure the accuracy of process documentations and maps across globally applicable processes; 

• Preparation of Process material for consumption by Territories;

• Help to continuously improve tools and working practice in a team to ensure the most appropriate way/tools are applied to process excellence initiatives;

• Preparation for and attendance in meetings with territories to explain global process, understanding territory specificities and helping to find compromise / workarounds to align;

• As a second phase, become the global subject matter expert (SME) in some of the CEVC sub processes.

Likely Profile

• Have a good understanding of capabilities of cloud platforms, specifically Workday, Salesforce, Oracle and SAP S/4, but not necessarily a technologist;

• Have experience in process definition in the past, specific experience in end to end business process definition would be a plus;

• Have experience in documenting as-is and to-be processes using professional process and mapping tool, experience with multiple process and mapping tools would be a plus;

• Knowledge of cross functional business disciplines (marketing, finance, procurement) would be a value;

• Although not a requirement a deep understanding of accounting would be distinct advantage;

• Have experience in working in multinational business environment deployed on integrated system landscape;

• Be a self starter who is capable of managing their own time and workload, with an ability to set realistic timelines for deliverables and ultimately delivering to those time frames;

• Ability to work in a diverse environment, operating across multiple time zones and on multiple projects simultaneously;

• Fluent in written and spoken english.