Temat tygodnia
Wywiad z Wojciechem Ruśkiewiczem, Managerem w dziale Doradztwa Podatkowego Deloitte.
Trwa ładowanie. Prosimy o chwilę cierpliwości.
Smith & Nephew
Data aktualizacji: 2021-04-02
OTC Senior Associate
Nr ref. R49377
Wrocław, dolnośląskie
Księgowość, BPO/SSC
Data aktualizacji: 2021-04-02 Aplikuj
Smith & Nephew
OTC Senior Associate
Smith & Nephew is a global advanced medical technology business. We support healthcare professionals in more than 100 countries to improve the quality of life for their patients. Since 1856, when our founder T.J. Smith developed a new method for refining cod liver oil, and in World War One when his nephew led the supply of wound care products, to the present day, Smith & Nephew continues to pioneer health solutions.

Through our market leadership positions in Sports Medicine, Trauma, Orthopaedic Reconstruction and Advanced Wound Management, our 16,000 employees continue to improve outcomes and expand access, constantly striving to create value for healthcare professionals, patients, payers and shareholders.
OTC Senior Associate
Workplace: Wrocław

As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes.


  • Contact customers to collect outstanding debt.
  • Coordinate customer’s queries with the relevant departments for dispute resolutions.
  • Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required).
  • Manage assigned portfolio of customer accounts for debt reduction and age of receivables improvement according to set targets.
  • Report current status and flag any potential risks to Credit Controller.
  • Maintain customer credit limit.
  • Perform blocked order release related activities.
  • Proactively build Customer relationship, continually seek out ways to improve customer satisfaction, communication & query resolution.
  • Ensure compliance with collections policies and procedures.
  • Deliver training sessions for New Joiners on request
  • Lead daily meetings on request
  • Perform quality check
  • Prepare updates on results on Team Lead/Process Lead request
  • Update SOPs /manuals/work instructions on request

Required Experience

  • At least 3 years of experience in an international environment (cash operations, credit knowledge can be an asset)
  • Sound overview of end to end OTC operational and financial controls, business processes and reporting.
  • Proven record of process improvements


  • Fluent English (written and spoken)
  • Excellent communication skills, ability to interact professionally and maintain good relationships both internally and externally

at Smith+Nephew we offer:

Private health
care | multisport
card | life
Subsidies for
trainings |
Annual bonus |
sharesave plan |
going extra
miles program
meals and fruits |
integration parties
Possibility of
remotely |
flexible working
Possibility of
growth in the global
life sciences
and courageous
zones in the
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