As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes.

Responsibilities

• Contact customers to collect outstanding debt.
• Coordinate customer’s queries with the relevant departments for dispute resolutions.
• Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required).
• Manage assigned portfolio of customer accounts for debt reduction and age of receivables improvement according to set targets.
• Report current status and flag any potential risks to Credit Controller.
• Maintain customer credit limit.
• Perform blocked order release related activities.
• Proactively build Customer relationship, continually seek out ways to improve customer satisfaction, communication & query resolution.
• Ensure compliance with collections policies and procedures.
• Deliver training sessions for New Joiners on request
• Lead daily meetings on request
• Perform quality check
• Prepare updates on results on Team Lead/Process Lead request
• Update SOPs /manuals/work instructions on request

Required Experience

• At least 3 years of experience in an international environment (cash operations, credit knowledge can be an asset)
• Sound overview of end to end OTC operational and financial controls, business processes and reporting.
• Proven record of process improvements

Competencies

• Fluent English (written and spoken)
• Excellent communication skills, ability to interact professionally and maintain good relationships both internally and externally

at Smith+Nephew we offer: