• Performs routine and non-routine client service and transactional support functions.
• Provides analytics and reporting services, working to improve and automate transaction processing systems.
• Advises organizational units/teams to ensure timely delivery of service, or resolution of issue.
• Provides direction to lower-level service roles in the successful delivery of support or service.
• Processes account related transactions per scheduled events/client authenticated direction.
• Answers inquiries and resolves problems or issues.
• Assesses needs and suggests/promotes alternative approaches to service models.
• Participates in straightforward product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions.
• Solves problems based on an understanding and knowledge of the intricacies of the system.
• Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
• Manages situations which may require adaptation of response or extensive research according to internal or external client response.
• May be responsible for allocating and checking work of support team members.
• May be responsible for specific supervisory review, training and approval actions.
• Contributes to the achievement of team objectives

Requirements       

• Bachelors degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience is preferred.