A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Vendor Relations team manages multiple vendors with onshore and offshore resources that provide information technology operational services to PwC. You’ll assist the team by handling all day to day communication, drafting engagement documents, and maintaining operational quality from vendors.
Product Demand Manager
The Product Demand Manager is responsible for managing the demand assessment process across multiple product lines and also working in conjunction with product leaders to make sure that demand decisions occur within reasonable times. This role is essential to establishing that there is an organized and predictable model for decisioning enhancement requests submitted by the user communities of multiple products.
Job Requirements and Preferences:
Minimum Degree Required: High School Diploma
Minimum Years of Experience: 6 year(s) of progressive experience working in the technology industry, including experience with analysis and working on or managing projects.
Degree Preferred: Bachelor Degree
Preferred Fields of Study: Information Technology, Computer and Information Science, Computer Engineering
Certification(s) Preferred: CIS - IT Service Management, CIS - Financial Management, CIS - Project Portfolio Management, CIS - App. Portfolio Management
Demonstrates intimate knowledge of, and proven record of success in the following areas:
Flight controller for new product demands bringing order, structure and discipline to the demand pipeline process
Responsible for setting the right cadence for pipeline/demand meetings and driving next steps around product demand governance
Pipeline reporting to show demand trends and bottlenecks in supply
Monitor product demand queue and prepare demands for product governance teams
Facilitate demand governance calls and record decisions and reasoning
Manage follow-ups with territories to gather more information on requests as needed
Manage demand lifecycle as per PwC Global IT guidelines
Facilitate the estimation process for territory-funded requests
Create/Update PPM plans in ServiceNow for approved demands
Supporting stakeholders and customers through product demand governance lifecycle
Providing data/updates for product communications
Prepare Work Orders for territory-funded initiatives
Manage communications to stakeholders regarding demand governance decisions