We expect:

• Bachelor’s Degree in relevant field
• Trained and/or certified in PMP, Prince2, APM or equivalent
• A minimum of 10 years total experience with a minimum of 6 years of relevant Project/Program Mgmt. experience
• Relevant experience in BPO transitions (preferably in Finance, Customer Service or Procurement)
• Experience in managing multiple teams and capabilities to deliver complete complex project scope
• Proven track record managing multiple stakeholders effectively
• Experience managing virtual teams across multiple geographies
• Experience of working in fast-paced, high-demand, delivery-oriented environments
• Strong computer literacy and advanced user of MS Office applications (e.g. Microsoft Project, Power Point, Excel etc.).
• Ability to apply thought leadership in providing services and solutions to customers.
• Excellent communication and influencing skills at all levels of the organisation
• Strong commercial acumen and understanding of customer impacts

Desirable Criteria

• Six Sigma trained or equivalent
• Exposure in Agile tools/methodologies and digital transformation
• Vendor/Third Party management experience (including vendors, third parties, and sub-contractors)
• Experience managing delivery of business cases by monitoring costs and value delivered and intervening with corrective action when necessary to achieve commercial outcomes