What you will do:

• Update contents of CRM system and create order in SAP
• Support customers for pre-sales and after sales questions (e.g. product price and availability questions, order inquiry)  
• Processing EDI orders, and following up on EDI errors with the relevant stakeholders.
• Handling of specified return orders in SAP
• Support in (new) digital tools & projects and actively promote those to customer
• Be the cross-country back-up for colleagues in the other Nordics teams when needed
• Other administrative and ad-hoc tasks

• Bachelor’s degree or studying for Bachelor’s degree in Business Administration, Logistics, Commercial or related field
• Some relevant working experience in a (technical) customer service, logistics or call center environment will be an asset
• Good command of English language in word and writing – as well as knowledge of any Scandinavian language (Norwegian, Danish, Swedish or Finnish) – minimum B1 level
• Ability to work at least 25h per week
• Excellent communication skills.
• Strong Service and team-oriented attitude, with a problem-solving mindset;
• Ability to learn quickly, whilst working in a dynamic and changing environment
• Knowledge of and experience in SAP and CRM (Salesforce) is an asset

…and would like to have…

• Paid contract job for 6 months with possibility of extension, based on a civil-law contract
• Exciting role in an international company, with opportunities to lead and contribute to different projects & actions (e.g. CSR, charity, Employer Branding, Well-Being) 
• Buddy, mentor & induction training - that will help you to smoothly find yourself in our company
• Special training tailored to your needs and career goals
• No formal dress code - we welcome people as they are and perceive diversity as value for the company
• Possibility to use foreign languages and to collaborate with cross-region teams