Trwa ładowanie. Prosimy o chwilę cierpliwości.
Arla Global Shared Services
Data aktualizacji: 2021-06-18
Gdańsk, pomorskie
IT, BPO/SSC, Analiza
Data aktualizacji: 2021-06-18 Aplikuj
Arla Global Shared Services
Junior IT Telephony Analyst, Gdansk
Junior IT Telephony Analyst, Gdansk
Lokalizacja: Gdańsk
  • Customer service
  • Procurement  
  • IT

About the job

Join DSI Agile Release Train, which is responsible for IT infrastructure for all technologies in Arla and delivers the base technology platform to both the business and other release trains. The train has multiple teams and the Unified Communication team is responsible for all communication services and telco infrastructure.


We have set an ambitious growth strategy of creating the future of dairy in Arla Foods and the key driver for this is strengthening our telco infrastructure and bring it up to speed with industry standards. That is why we are looking for a Junior IT Telephony Analyst to support our existing platforms and take part in enabling new features and solutions.


Specifically, you will:

  • Document existing and new solutions
  • Document actions and findings
  • Cooperate with internal teams to ensure all deliveries around telephony
  • Communicate with vendors throughout process
  • Escalate problems where appropriate
  • Take essential part in the Service Introduction Management process
  • Prepare technical design documents
  • Perform quality reviews of ongoing- or newly deployed telco implementations
  • Support:
    • Telco infrastructure hardware
    • Telco contact centre platforms
  • Closely collaborate with stakeholders in both IT and Business
  • Prepare PI-planning and System Demo together with the team members
  • Actively participate in all Scrum and Train ceremonies


This role would operate within regular working hours (Mon-Fri, 8h). There might be some rare exception if some deliveries require to be conducted within maintenance windows – evening or weekends. Some travel to Arla sites might be required.


Who are you?

  • You can communicate in a professional manner in a multi-lingual & multi-cultural environment
  • High focus on quality and customer satisfaction
  • You are meticulous & well organized
  • You are not afraid of reading and writing technical documents & drawings
  • You are good problem-solver
  • You are great team player that is not afraid of to admit your own mistakes
  • You are interested in learning knowledge from unified communication / telco domain
  • You have basic knowledge of IT


In addition, the following will be a plus (but not a requirement):

  • Any experience in any IT related department
  • Any knowledge of the telephony / contact centre solutions
  • Ability to effectively communicate designs, concepts and technical details to a non-technical audience
  • Excellent written and verbal communication skills
  • Excellent interpersonal communication skills
  • Experience prioritizing and working productively while multitasking
  • Be proactive, reliable, self-accountable, and able to work independently without direct supervision
  • Establish trust and build relationships with people at all levels of client’s organization
  • Experience with working in an agile setup – especially SAFe
  • A drive to learning new technologies and challenging things for the better 

Your future colleagues from IT dep. describe these generally:

Modern office in Gdańsk Wrzeszcz
Flexible working hours
Virtual teams
Scandinavian culture based on trust nad respect
Employment stability
Professional development and knowledge sharing
Inspiring leadersand ethical business
Ergonomic chair, electric desk and 2 screens
Work-life balance and well-being focus
People and great atmosphere

We are Arla GSS and we deal with business the Scandinavian way.

You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing 19,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center.