As an Junior/Service Desk Supporter, you will:
- 1st and 1.5 level Support for all systems and devices
- Perform remote troubleshooting through SCCM
- Educate and guide the end user through the problem-solving
- Identify and suggest improvements on current processes followed
- Act as escalation point in case of urgent or severe IT incidents
- Prioritizing and managing many open tickets at the same time
- Analysing most common reported incidents
- Escalated unresolved issues to higher support teams
- Record all Incident and service request in ITSM tool
There are some skills and qualities which we require:
- Fluent English
- Good knowledge of MS Office and Outlook tools
- Strong communications, negotiation and problem solving skills
- Good analytical and organization skills
- Strong team-player orientation
- Ability to work in fast-changing environment
Other skills and qualities, which will give you an advantage (not mandatory):
- Professional experience in Service Desk/Customer Service Department
- General understanding of ITIL Methodology
- Familiar with one or more of these tools
- ServiceNow
- KCS - Knowledge Centered Service
- Microsoft O365
What you can expect from us:
- Work in an international team & matrix structure
- Friendly atmosphere & comfortable work place (Neptun office in Gdańsk Wrzeszcz)
- Medical care & life insurance
- Additional benefits like gym card, vouchers, travel points or cinema tickets etc.
- Professional induction in a new position
- Chill out rooms with Xbox and the best coffee in the office
Your Gdansk possibility
Soon, Gdansk will become a primary IT hub. We are known for our agile processes, collaboration and how we develop our ways of working. Here, you join our IT help desk to support Arla colleagues across countries and functions.
The strategy for our Gdansk hub, is to continue growth in organization, responsibility and tasks. Therefore, the possibilities for professional and personal development is only to increase in the future.
