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Welcome to Global Shared Services in Gdansk
Arla is a global farmer-owned organisation that is behind many well-known and loved brands, including Arla Apetina®, Castello®, Lurpak® and many, many more.
As a Service Delivery Specialist, you become a part of our Global Shared Services in Gdansk. Here, you won’t find factory machines or farmers. Instead, you will join over 400 colleagues dedicated to supporting all of Arla with IT, HR, financial and procurement operations. Joining us, you will take part in our mission to make a real difference for colleagues near and far.
With over 10 years of existence in Gdansk, we offer you a lot of knowledge and the opportunity to partake in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture. We are all on first name terms with each other, and we truly appreciate diversity and individuality.
The important link between IT, the business and the vendors
You will be part of the Technology, Members, Sales & Marketing Team in IT Operations. Our two main hubs are placed in Aarhus (DK) and Gdansk (PL), but we also have team members in Stockholm (S) and Leeds (UK). We are taking care of IT support in these areas and a vital part of our job is to cooperate with and follow up on our vendors according to the defined SLA’s. As a Service Delivery Specialist, you will also have a close relationship to the business, you will be their partner and go to person.
Your main tasks are:
Process expertise and great collaboration skills
As you will work closely together with both the business and other teams you need good cooperation and communication skills in English. Excellent planning skills are also crutial for this position. You need to be good at building up a network – and use it! You should be willing to learn quickly and become a skilled user of Service Now. You are familiar with the processes used in an IT department, especially for the integration area and know the importance of having the right master data. If you have experience with SAP or similar systems it will be an advantage.
Specifically, you will also:
Besides this we assume you:
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