Customer Service Representative
is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. .
provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
What will you do:
As Customer Service Representative, you will assist our customers to solve issues concerning our online advertising products and answering all their product related questions.
Optimize campaigns and pitch features for customers
Manage account activation and optimization, campaign, budget, troubleshooting and keywords queries
Manage complaints, fraud, and account hijacking queries
Processing of billing and payment
What do we expect:
Fluent English and German (min.C1), great communication skills
Previous B2B experience would be an asset
Ability to understand current clients’ processes and needs and resolve quickly their queries
Ability to work in a dynamic environment and offer support on different communication channels