Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Accenture
Data aktualizacji: 2021-09-17
Warszawa, mazowieckie
Księgowość, BPO/SSC
angielski, włoski, hiszpański, portugalski, holenderski
Data aktualizacji: 2021-09-17
REKRUTACJA ZDALNA

OTC/OTB Specialist  

with Dutch, Spanish, Italian, Portuguese

What will you do as OTB Specialist?

  • Timely and accurately process orders and review issues related to automatically processed orders.
  • Perform analysis and support resolution of issues related to incomplete orders and delivery blocks with internal teams and/ or customers.
  • Receive and drive timely resolution of order-related customer queries and complaints.
  • Perform validation and resolution of customer complaints including liaising with appropriate internal functions, customers, warehouse and/or carriers.
  • Process and ensure that all return requests comply with Return policies including appropriate approval and documentation.

You will also maintain work relations with:

  • External Customers.
  • Supply Chain Management and other internal stakeholders
  • Local Order to Cash Operations
  • Shared Service Center Delivery Network O2C Operations.

Qualifications of OTB Specialist

What do we expect?

  • 1-3 years of experience in Customer Service or other related Order-to-Cash processes.
  • Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience.
  • Highly Customer oriented. Good communication and interpersonal skills.
  • Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
  • SAP experience valuable. Advanced MS Office.
  • Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Spanish or Dutch

What will you do as OTC Specialist?

  • Providing services to clients and organizations within Order to Cash area
  • Taking care of different elements of the processes that starts from customers inquiry, sales order to delivery and invoicing.
  • Working on administration of business processes related to orders for goods or services
  • Analyzing and solving medium-complexity or non-standard problems

Qualifications of OTC Specialist

What we expect from you?

  • Very good English and Italian or Portuguese (at least B2 level)
  • 2-5 years of experience in Order to Cash process
  • High accuracy and focus on details
  • Ability to work analytically in a problem-solving environment as well as ability to plan, organize and perform work in accordance with the targets
  • Good knowledge of Excel and Word
If you are interested, please send your CV in English by clicking "Apply Now" buttons below

Do you know Dutch?
Do you know Spanish?
Do you know Italian?
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ABOUT US:
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.