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HEINEKEN Kraków
Data aktualizacji: 2021-10-14
Kraków, małopolskie
Księgowość, BPO/SSC, Obsługa klienta
Data aktualizacji: 2021-10-14 Aplikuj
Senior Contact Centre Specialist/Team Coordinator
Senior Contact Centre Specialist/Team Coordinator

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

 

Your responsibilities would include:
  • Performs daily tasks related to validation of received, scanned invoices from OpCos in alignment with SOPs
  • Performs daily tasks of invoice posting (depending on assigned role) in alignment with SOPs and company policies (in case of doubts consults more senior team members),
  • Perform non-invoice related postings in alignment with SOPs and company policies,
  • Performs all tasks in workflows in order to resolve invoice discrepancies in alignment with SOPs
  • Performs activities related with suspense accounts on the regular basis based on SOPs
  • Perform tasks related to payments preparation based on the agreed timelines and in the alignment with SOP’s,
  • Participates in Period End Closing activities in a timely manner
  • Provides basic reports on request with support of senior members of the team
  • Is aware of the KPI/PPI relevant for his process
  • Highlights any high workloads and potential bottle necks to the PTP Team Leader to ensure that SLA breaches do not occur
  • Leads CPI initiative to improve process or/and systems and tools in the working area
  • Identifies issues and use the agreed escalation route in a timely manner if an issue should arise
  • Acts as the escalation point for the most complex postings, reports and the most sensitive stakeholders
  • On request acts as a TL backup (contacts with OpCos and other teams, team supervision, etc.)

You are a good Candidate if:
  • Bachelors or Master’s degree in Finance or Accounting
  • Engagement and motivation
  • Drive for results
  • Attentional to details and quality
  • Ability to work under time pressure
  • You can work in teams as well as alone
  • Excellent time management skills
  • Excellent Excel skills
  • E2E process knowledge of Purchase To Pay including its interdependencies with other processes
  • You have experience in SAP system (as an asset)

 

Events and benefits:
  • Private Medical Healthcare
  • Performance bonus
  • Sodexo card
  • Life insurance
  • Referral program
  • Development opportunities
  • Local and global job opportunities within HEINEKEN
  • ACCA Approved Employer