The Client Service Supervisor – Custody department ensures the firm’s clients receive accurate and timely data and serves as a point of escalation for complex client issues.

If you are looking to push your career to the next level, introduce yourself by submitting your resume.

Main Responsibilities:

• Field and respond to client inquiries and escalated issues and service as the point person for senior level client contacts.
• Conduct annual performance appraisals and provide regular feedback based on goals for direct reports.
• Coordinate and follow up on client meetings and deliverables.
• Work closely with internal clients in Operations and Treasury and Markets to ensure timely resolution of client inquiries and improvement of service levels.
• Service as a key point of contact for external clients with regards to daily servicing inquiries.
• Identify ways to improve productivity and efficiency within the department.

Requirements:

• BS/BA degree.
• Minimum of 1-year supervisory experience or acting as people manager.
• Minimum 4 years of experience in related custody/Client Service experience.
• Ability to prioritize and quickly resolve client needs.
• Good communication skills and assertiveness.
• Fluency in English is mandatory.
• Good knowledge of standard Office applications. (MS Word, Excel, Powerpoint).

What We Offer:

• A collaborative environment that enables you to step outside your role to add value wherever you can.
• Direct access to clients, information and experts across all business areas around the world
• Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm.
• A culture of inclusion that values each employee’s unique perspective.
• Employment stability with indefinite contract from day one.
• High-quality benefits program emphasizing good health, financial security, and peace of mind.
• Rewarding work with the flexibility to enjoy personal and family experiences at every career stage.
• Volunteer opportunities to give back to your community and help transform the lives of others.