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Brown Brothers Harriman
Data aktualizacji: 2021-10-18
Kraków, małopolskie
Bankowość, Obsługa klienta
Data aktualizacji: 2021-10-18 Aplikuj
Brown Brothers Harriman (BBH) is a privately-held financial institution and has been a thought leader and solutions provider for almost 200 years. We serve the most sophisticated individuals and institutions with award-winning expertise in Investment Management, Private Banking, and Investor Services. Our 5,000 colleagues operate from 17 cities throughout North America, Europe and Asia..

BBH is committed to diversity, innovation and globalization. Our culture is driven by our goal to provide the best solutions and services to our clients and each other. Our Partnership structure creates a flat organization that promotes collaboration across all business lines. We believe that diverse ideas and the ability to come together globally across groups and borders are a competitive advantage. In order for all our teams to excel, members must trust each other and feel comfortable providing honest input from all perspectives.

As a BBH professional, your career path is yours to define. We take pride in our ability to retain our best employees. We help them manage their careers by moving top performers to new areas of BBH where their talents will make the greatest contribution. As soon as you walk through the doors at BBH, we provide you with the tools to help you succeed and grow your career.

We are currently looking for:

Senior Client Service Representative - Custody Hub Team
Senior Client Service Representative - Custody Hub Team
Location: Kraków, małopolskie

As a Senior Client Service Representative within Custody Hub Team– Client Service Department, you will be responsible for maintaining and ensuring the delivery of excellent account opening and access provisioning service. You will build relationships with your clients, understand client requirements and trends, identify and raise ideas for potential solutions to client problems, provide insights and collaborate with other internal teams.


Main Responsibilities:

  • Oversee and respond to client inquiries and escalated issues, and serve as a support for direct manager for external client contacts and internal Service Delivery areas.
  • Manage tasks allocation and coverage within the team so that all requests are assigned to appropriately knowledgeable and experienced staff.
  • Oversee and provide guidance to new hires, less experienced team members.
  • Provide clients with support and insight on new technology, automation tools and products that are made available by BBH.
  • Review and update team procedures (proactively or as needed) to adjust to changes in client, market, or internal requirements.
  • Actively participate in projects – transition, UAT testing.



  • BS/BA degree preferably in a business, finance, or accounting related concentration and/or equivalent work experience.
  • Minimum 2 to 3 years of industry experience.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to effectively prioritize and resolve to client needs.
  • Ability to learn and utilize new technologies to research, analyze, and resolve client needs.
  • Ability to work quickly and accurately in a deadline oriented environment.
  • Ability to build and maintain internal and external client relationships.
  • In-depth knowledge and understanding of financial markets and various financial instruments, ongoing regulatory changes required.
  • Strong ability to apply analytical skills to data, work flows, numeric information and problem solving.
  • Comprehensive working knowledge of Microsoft Office products - MS Word, Excel, PowerPoint , VBA (would be an advantage).
  • Ability to prioritize and quickly resolve client needs.
  • Fluency in English is mandatory.


What We Offer:

  • A collaborative environment that enables you to step outside your role to add value wherever you can.
  • Direct access to clients, information and experts across all business areas around the world
  • Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm.
  • A culture of inclusion that values each employee’s unique perspective.
  • Employment stability with indefinite contract from day one.
  • High-quality benefits program emphasizing good health, financial security, and peace of mind.
  • Rewarding work with the flexibility to enjoy personal and family experiences at every career stage.
  • Volunteer opportunities to give back to your community and help transform the lives of others.

Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

For more information please visit our website