IT Service Management Consultant

any Deloitte office in Poland or remotely from Poland (what you prefer)

Are you an IT Service Management professional who took part in design and implementation of IT Service Management or Service Integration processes on market leaders’ ITSM toolsets? Do you have the process owner or business analyst experience?

Would you like to have a real impact on end-to-end IT Service solutioning and implementation, beginning from customer engagement, pre-sales and sales activities through design of ITSM process and tooling platform till successful transition to client operations?

If you think you are ready to take your career to the next level and do not want to limit your experience to only one stage of IT Service lifecycle – this is the time to join Deloitte ServiceNow team!

We are currently looking for an IT Service Management Consultant to join the ServiceNow Team

Role requirements:

• dynamic and goal-oriented person who wants to accelerate his/her career in the area of IT Service Mgmt. and ServiceNow technology
• have participated in service transitions or assumed process ownership role around core ITIL processes, Service Level Mgmt., Service Asset and Configuration Management
• worked on IT Service transformation or implementation projects and initiatives as a functional lead, business analyst or technical consultant or
• have hands-on working experience in one or more ServiceNow products and can define requirements for platform functionalities to support ITSM and business processes
• familiar with Agile methodology
• experienced in stakeholder management and workshop facilitation
• have good presentation and excellent communication skills
• If pandemic situation settles down - travel mobility (Poland and international – up to 20%)
• English: advanced level, both written and spoken
• ITIL certified – Foundation level at minimum
• ServiceNow certification would be an advantage

As IT Service Management Consultant in Deloitte you will:

• work at leading consulting company & ServiceNow Global Elite Partner
• be part of rapidly growing team of ServiceNow professionals combining deep business process and technology experience: IT Service Management consultants, business analysts, ServiceNow architects and developers
• have chance to participate in interesting projects for high profile clients, global and regional sector leaders transforming their IT organizations with help of ServiceNow platform

At work you will:

• Assist the lead or work independently in design, development and implementation of IT Service Management and Service Integration solutions on ServiceNow platform
• Work with the clients to capture business and process requirements and translate them to technical language in form of user stories

• Perform thorough data analysis, gather core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers
• Design trainings and onboard users to the ServiceNow platform
• Assist the lead in pre-sales activities for prospective clients

• Working from any Deloitte office or home office – what you prefer
• Flexible working hours
• Permanent employment or contract
• Medical and health insurance
• Multisport and other lifestyle benefits
• ServiceNow trainings and certifications
• Access to ServiceNow Partner resources
• Language courses
• Friendly coworkers & team spirit
• Multiple geographies and clients
• Work for well-known brands
• Everyday opportunities to influence how and where we do our business
• Development and career path to fit your needs

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

ServiceNow Practice is a rapidly growing team of professionals who thanks to blend of unique knowledge and skills help clients to discover ServiceNow both from technical and functional side. We carry out digital transformation of IT services, we advise and create solutions tailored to our clients’ needs. The ServiceNow is a multidimension platform, which offers flexible solutions and workflows to streamline IT and business processes and support the business development.