About the assignment:

The HR Advisor will be a part of the global HR Delivery Center providing support within areas of HR Operations, Talent Acquisition, development & implementation of global HR processes.

This position serves as a first point of contact for all incoming queries from AkzoNobel’s employees and managers to efficiently handle HR, Payroll and HR-IT related requests and communicate effectively with employees, managers, People Services and On site HR. 
 

Responsibilities:

•    Providing front line advice and support on HR related matters to internal customers.
•    Responding to questions and cases submitted by employees via telephone or e-mail and registering and controlling client cases in ServiceNow system.
•    Ensuring that incoming enquiries to the People Services team are answered in a professional and efficient manner.
•    Providing support to internal customers on HR processes, internal policies and procedures.
•    Using process knowledge to show customers how to retrieve information through the various channels. 
•    Identifying opportunities for improvement in HR processes and tools.

About you:

•    Previous experience in a customer service environment will be an asset. 
•    Experience in general HR function will be an asset. 
•    Relevant higher education (preferably in HR).
•    Highly developed communication skills.
•    Capability of working in a fast-paced, dynamic and multicultural environment.
•    Can-do attitude and problem- solving skills, with an eagerness to learn and grow.
•    Team player with high customer orientation.
•    Fluent in English and French.