Trwa ładowanie. Prosimy o chwilę cierpliwości.
Data aktualizacji: 2022-09-29
Wrocław, dolnośląskie
IT, Konsulting
Data aktualizacji: 2022-09-29 Aplikuj
IT Service Management Consultant / Senior Consultant for ServiceNow Team

IT Service Management Consultant / Senior Consultant for ServiceNow Team


IT Service Management Consultant

any Deloitte office in Poland or remote (what you prefer)

Kraków / Warsaw / Wrocław / Katowice / Gdańsk / Poznań / Szczecin / Rzeszów

Are you an IT Service Management professional who took part in design and implementation of IT Service Management or Service Integration processes on market leaders’ ITSM toolsets? Do you have the process owner or business analyst experience?

Would you like to have a real impact on end-to-end IT Service solutioning and implementation, beginning from customer engagement, pre-sales and sales activities through design of ITSM process and tooling platform till successful transition to client operations?

If you think you are ready to take your career to the next level and do not want to limit your experience to only one stage of IT Service lifecycle – this is the time to join Deloitte ServiceNow team!

Role requirements:

  • dynamic and goal-oriented person who wants to accelerate his/her career in the area of IT Service Mgmt. and ServiceNow technology
  • have participated in service transitions or assumed process ownership role around core ITIL processes, Service Level Mgmt., Service Asset and Configuration Management
  • worked on IT Service transformation or implementation projects and initiatives as a functional lead, business analyst or technical consultant or
  • have hands-on working experience in one or more ServiceNow products and can define requirements for platform functionalities to support ITSM and business processes
  • familiar with Agile methodology
  • experienced in stakeholder management and workshop facilitation
  • have good presentation and excellent communication skills
  • If pandemic situation settles down - travel mobility (Poland and international – up to 20%)
  • English: advanced level, both written and spoken
  • ITIL certified – Foundation level at minimum
  • ServiceNow certification would be an advantage

About Deloitte

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.