Job Responsibilities:

• Serve as the Aon Connect guide for specific Enterprise clients, including data entry & tagging for training and licensing, Contract Support, Global Standard Execution, Growth Strategy/Campaign Support and Marketing Coordination
• Support end-user case management for marketing campaigns and Enterprise client set-up
• Performs daily execution and task completion; provides frequent status updates, and responsible for timely completion of assigned tasks. Communicates at risk, escalated issues, and barriers to client team
• Ensure data quality auditing and clean-up of Aon Connect for Enterprise clients
• Serves as the main point of contact for client team questions regarding Aon Connect even when not directly responsible for the process
• Responds to emails promptly and proactively; handles client team and other internal teams’ responses for timeliness/accuracy
• Expected to serve as back-up support (even if not directly aligned) for other Operation Specialists in the region
• Identifies and resolves partner concerns or issues with strong emphasis on patterns, trends, and root cause analysis. Assists with problem solving for recurring issues
• Identifies process improvements for existing processes and supports generation of new processes with emphasis on up/ down stream impacts
• Supports maintenance of documentation/training; assists in the delivery of training
• Actively seeks additional knowledge of department, tools and systems
• Works well with others and consistently performs to the best of ability

Requirements:

• Demonstrable record in delivering projects and assignments on target and on time within a fast-paced environment
• Strong ability to work closely with various multi-functional groups
• Excellent verbal and written communication skills, organizational and relationship skills
• Proven responsiveness to colleague and leadership requests
• Bachelor’s degree in Business or related major,
• Excellent Microsoft Office skills (Excel, PPT, Word, etc.).
• Familiarity with Customer Relationship Management Systems (CRM) and marketing automation systems (i.e. Eloqua).
• Expertise in data visualization/business intelligence platforms (Tableau, Power BI) an advantage
• A minimum of 2+ years relevant experience or related formal training.
• English at C1 level

We offer:

• Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
• Flexible remote work environment 
• Employee-appreciation culture (multiple recognition programs)
• The best medical cover on the market with free dental care
• Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
• Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
• Internal career opportunities, individual development plan, professional development training and resources
• Lots of social events, charity actions and opportunities to integrate with colleagues