Trwa ładowanie. Prosimy o chwilę cierpliwości.
Aon
Data aktualizacji: 2022-10-04
Kraków, małopolskie
IT
angielski
Data aktualizacji: 2022-10-04 Aplikuj
Enterprise Operation Specialist

Enterprise Operation Specialist

Job Responsibilities:

  • Serve as the Aon Connect guide for specific Enterprise clients, including data entry & tagging for training and licensing, Contract Support, Global Standard Execution, Growth Strategy/Campaign Support and Marketing Coordination
  • Support end-user case management for marketing campaigns and Enterprise client set-up
  • Performs daily execution and task completion; provides frequent status updates, and responsible for timely completion of assigned tasks. Communicates at risk, escalated issues, and barriers to client team
  • Ensure data quality auditing and clean-up of Aon Connect for Enterprise clients
  • Serves as the main point of contact for client team questions regarding Aon Connect even when not directly responsible for the process
  • Responds to emails promptly and proactively; handles client team and other internal teams’ responses for timeliness/accuracy
  • Expected to serve as back-up support (even if not directly aligned) for other Operation Specialists in the region
  • Identifies and resolves partner concerns or issues with strong emphasis on patterns, trends, and root cause analysis. Assists with problem solving for recurring issues
  • Identifies process improvements for existing processes and supports generation of new processes with emphasis on up/ down stream impacts
  • Supports maintenance of documentation/training; assists in the delivery of training
  • Actively seeks additional knowledge of department, tools and systems
  • Works well with others and consistently performs to the best of ability

Requirements:

  • Demonstrable record in delivering projects and assignments on target and on time within a fast-paced environment
  • Strong ability to work closely with various multi-functional groups
  • Excellent verbal and written communication skills, organizational and relationship skills
  • Proven responsiveness to colleague and leadership requests
  • Bachelor’s degree in Business or related major,
  • Excellent Microsoft Office skills (Excel, PPT, Word, etc.).
  • Familiarity with Customer Relationship Management Systems (CRM) and marketing automation systems (i.e. Eloqua).
  • Expertise in data visualization/business intelligence platforms (Tableau, Power BI) an advantage
  • A minimum of 2+ years relevant experience or related formal training.
  • English at C1 level

We offer:

  • Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
  • Flexible remote work environment 
  • Employee-appreciation culture (multiple recognition programs)
  • The best medical cover on the market with free dental care
  • Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
  • Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
  • Internal career opportunities, individual development plan, professional development training and resources
  • Lots of social events, charity actions and opportunities to integrate with colleagues