Trwa ładowanie. Prosimy o chwilę cierpliwości.
Accenture
Data aktualizacji: 2022-09-22
Warszawa, mazowieckie
Księgowość, BPO/SSC
angielski
Data aktualizacji: 2022-09-22 Aplikuj
REKRUTACJA ZDALNA

Senior Cash Collector

Senior Cash Collector

with English

with English


The primary objective of the Senior Cash Collector with English is to deliver the best end to end quality and customer experience, contribute to overall collection goals to make sure the team succeed and achieve targets and be the main responsible for critical key accounts that requires seniority, client relationship management and relevant expertise.

On top of that, the role includes being the first escalation point for process related questions of Junior Agents, sharing the expertise and knowledge with the team and providing guidance whenever needed as well as to help in training delivery, QA audits and any other tasks to directly support the Team Lead if needed.

 

What will you do:

  • Collect outstanding receivables while adhering to client policies and procedures pertaining to Collections

  • Contact Key Critical agencies, advertisers and all other customers via Phone Email to collect outstanding debts

  • Escalate any uncollected debts for approval to allocate uncollected balances to Specific Reserve or Write off

  • Resolving customer queries issues, handling insolvency, referring accounts to legal, reducing accounts receivable delinquency and escalate accounts in litigation to manager

  • Provide collection reports including those that measure the process against stated targets, and delinquent customer reports

  • Assist with basic credit assessment

  • Ensuring that performance service metrics are met and in time. Seeking advice and escalating issues which are beyond scope of work

What do we expect?

  • 1-2 years of relevant experience in the field

  • Ability and Seniority to work and interact with key critical client s customers

  • Advanced communication skills in English are a must

  • Advanced Microsoft Office Suite skills Excel

  • Strong verbal and oral Communication Customer facing skills

  • Positive approach in supporting Customer company needs

  • Goal orientated individual with Strong time and task management

  • Organized and methodical person with logical approach in addressing issues and Strong Analytical skills

  • Preferred education Degree in Economics Finance or ongoing studies in a related field

  • Flexible schedule is required- mainly evening shift

What we can offer:
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly office
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activities and outings
  • Access to MyBenefit platform
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
ABOUT US:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "Aplikuj teraz" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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