The primary objective of the Senior Cash Collector with English is to deliver the best end to end quality and customer experience, contribute to overall collection goals to make sure the team succeed and achieve targets and be the main responsible for critical key accounts that requires seniority, client relationship management and relevant expertise.

On top of that, the role includes being the first escalation point for process related questions of Junior Agents, sharing the expertise and knowledge with the team and providing guidance whenever needed as well as to help in training delivery, QA audits and any other tasks to directly support the Team Lead if needed.

What will you do:

• Collect outstanding receivables while adhering to client policies and procedures pertaining to Collections

• Contact Key Critical agencies, advertisers and all other customers via Phone Email to collect outstanding debts

• Escalate any uncollected debts for approval to allocate uncollected balances to Specific Reserve or Write off

• Resolving customer queries issues, handling insolvency, referring accounts to legal, reducing accounts receivable delinquency and escalate accounts in litigation to manager

• Provide collection reports including those that measure the process against stated targets, and delinquent customer reports

• Assist with basic credit assessment

• Ensuring that performance service metrics are met and in time. Seeking advice and escalating issues which are beyond scope of work

What do we expect?

• 1-2 years of relevant experience in the field

• Ability and Seniority to work and interact with key critical client s customers

• Advanced communication skills in English are a must

• Advanced Microsoft Office Suite skills Excel

• Strong verbal and oral Communication Customer facing skills

• Positive approach in supporting Customer company needs

• Goal orientated individual with Strong time and task management

• Organized and methodical person with logical approach in addressing issues and Strong Analytical skills

• Preferred education Degree in Economics Finance or ongoing studies in a related field

• Flexible schedule is required- mainly evening shift