R2A Team Leader with English
Recruitment process for this position and onboarding trainings are conducted online.
What do you need to start?
- Very good English skills (grade B2)
- High level of customer service skills (1st level of contact and operational communication with the Client)
- High level of analytics skills (control over the process and the team)
- Well organized - high task and time management skills, keen to keep the tight deadlines (own work and work of the team, setting priorities)
- Effective communication with team, regular team and individual meetings, feedback provided to the team and individuals on regular basis
- Welcome experience in people management area and O2C PA
What duties will help you grow?
- Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed SLAs.
- Manage the PA team successfully to help the team members be motivated and fulfil the Client's requirements.
- Control the process and process documentation.
- Continually consider improvement opportunities, strive to simplify and standardize processes.
- Contribute to a positive and supportive team culture.
What have we prepared for you?
Personal and professional development:
- Development programs, external courses, education & certificates co-funding
- NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.
Our legendary atmosphere:
- We don't have a rigid dress code, but what we do have are awesome communities (e.g OUTfront, Women@Capgemini, Foreigners Community) and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!
A lot of benefits:
- Private medical care, which can be extended by a package of dental services purchased on preferential terms.
- Private life insurance which can be extended by oncology package purchased on preferential terms.
- Referral bonuses for recommending your friends to Capgemini.
- Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
- Offices in great locations, car leasing program, carpooling options and bicycle parking.
Who are we?
Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership.
Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.
Do you want to get to know us better? Watch a short video: https://youtu.be/K8v_UJ7CH8c
Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).