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Przeglądana oferta pracy jest nieaktualna
Capgemini Polska
Data aktualizacji: 2022-10-05
Senior Collection Specialist with Dutch
Nr ref. 1507841 40486025
Kraków, małopolskie
Księgowość, BPO/SSC
angielski, holenderski
Data aktualizacji: 2022-10-05
Senior Collection Specialist with Dutch

Senior Collection Specialist with Dutch

What do you need to start?

  • Direct supervisor for the team in Finance Helpline/T&E/O2C Team for France: responsible for effective communication with the team, regular team and individual meetings, feedback provided to the team and individuals on regular basis, creating back up structure and ensuring that it works, informing the team about the main goals for the F&A project, explanation of the goals for the delivery center
  • 1st level of contact and operational communication with the client, 1st point of escalation
  • Delivering service according to SLA and KPIs
  • Responsible for control over the process and the team, Issue solving, suggesting possible changes or solutions to AM or the client
  • Involved in audits, reporting and recruitment process

What duties will help you grow?

  • 3+ experience in people management
  • Related business knowledge, experience in service delivery, experience in Finance & Accounting area      
  • High level Customer Service skills, Client-focus attitude
  • Strong communication and negotiation skills
  • Ability of prioritizing and organizing own work in order to deliver to agreed deadlines
  • Process management and improvements skills
  • Fluency in English and French (C1)

What have we prepared for you?

Personal and professional development:
•    Development programs, external courses, education & certificates co-funding
•    NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.

Our legendary atmosphere:
•    We don't have a rigid dress code, but what we do have are awesome communities (e. g OUTfront, Women@Capgemini, Foreigners Community) and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other! 
A lot of benefits:
•    Possibility to work in terms of Flexible Work Policy, which include work in a hybrid model, flexible working hours, equipment package and more. 
•    Private medical care, which can be extended by a package of dental services purchased on preferential terms. 
•    Private life insurance which can be extended by oncology package purchased on preferential terms.
•    Referral bonuses for recommending your friends to Capgemini.
•    Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more). 
•    Offices in great locations, car leasing program, carpooling options and bicycle parking. 

Who are we?

Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership. 

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation. 

Do you want to get to know us better? Watch a short video:
Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).