What do you need to start?

• Good communication skills;
• Good IT Knowledge;
• Fluent English written and oral skills;
• Fluent German written and oral skills;
• Awareness of ITIL and business processes would be an advantage
• Attention to details.
• Flexibility
   

What duties will help you grow?

• Verification of priorities and data contained in the ticket as well as accuracy of solutions available. Ensure that the process and procedures are followed.
• Assess and escalate high priority incidents and collaborate and support incident management process to the service restoration. Ensure effective escalation handshake.
• Supporting first line agents in periods with high volume of calls. Provide Customer specific trainings for new hires;
• Identify opportunities for automation and shift-left towards self-help or level1. Script triggers and document for training situations that can help identify bigger problems (e.g.; a site is down, service in-accessible, virus issue etc) with some seeding initial events.
• Quality control of incidents: Providing feedback and learner methodology or tooling to first line analysts.
   

What have we prepared for you?

Space where you can develop yourself:

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
• Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.

Our legendary atmosphere:

• We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

• Private medical care which can be extended by a package of dental services purchased on preferential terms.
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & Nais (cinema tickets, Multisport and more).
• Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.

Do you want to know more? Watch a video: https://www.youtube.com/watch?v=ShubpoagRWA

Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).